Subject: Damaged Item - Repair requested - 9796520842
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 20:38:25 -0700 (MST)

HI Sachin, 

Hope you are doing well. 

with reference to the order number: 9796520842, Customer ordered the following ite: 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet, and within it's first time usage the wheels of the items started to break off one by one. Customer has visited several store to get the same repaired and is saying that he has spent AED 679.15 for this item and yet nobody is assisting him to get the item repaired. 

Kindly have a look at the below history shared by the agent for the case and the images are attached for the item which customer has shared. 

Please assist in arranging a repair for this item as customer is threatening for Consumer forum. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, November 12, 2020 9:03:05 AM 
Subject: Damaged Item - Repair requested - 9796520842 

Hi Team, 

With regards to Order ID 9796520842, the customer has purchased 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet , and it was delivered to the customer on Aug 10. The customer used the item in the month of Sep and the wheels started to fall off from the 1st usage itself. 

The customer has shared the images of the item. The customer has visited WTC, AbuDhabi , Marina Mall and Yas mall as well to get the item repaired but in vain. The store had informed him that the return and refund can be processed with in 14 days of the delivery/collection. 

The customer is not asking for the return, but he is asking for the repair of the item. If the case is not resolved then the customer will go to Cunsumer Courts to file an official complaint. 

Kindly assist. 

Regards, 
Nikhil.