Subject: Re: Refund not processed - Order ID 9799220856
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Nov 2020 18:28:36 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No action on Child Ticket: 1615453 either. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, November 2, 2020 1:41:58 PM 
Subject: Re: Refund not processed - Order ID 9799220856 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Aug 24, 2020 
Order ID: 9799220856 
Return Tracking ID: 46038256843 
RMA: 43370175 
Assistance Required: Process refund asap. 

Issue Description: The customer has confirmed that the returned items were collected under AWB 46038256843. The item IDs are 162315008, 162153803 & 162201210. 

The child ticket was created on Oct 24, and till now there is no update. The same was updated on Child Ticket sheet as well on Oct 31. 

The customer is with us since Nov 2018 and have completed 17 transactions. 

Kindly assist with the refund. The customer has conifrmed that the items were returned under the AWB 46038256843, which was delivered back to us on Sep 24. The RMA number is 43370175. 

Kindly assit with the refund. 

Regards, 
Nikhil.