Subject: Re: Late return // 6230647992
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 11 Nov 2020 18:21:11 -0700 (MST)

Hi Team, 

With reference to order number 6230647992 and AWB RP10091000981. Return items has been collected from the customer on Oct 11, 2020 and till now it has not been delivered to our warehouse. 

Kindly assist in getting returned items delivered back to warehouse as customer is chasing us for the refund since Oct 28, 2020. No response from LMG either after multiple escalations. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, November 3, 2020 8:52:34 AM 
Subject: Late return // 6230647992 

Hi Team, 

Ticket- 1585975 

Problem Statement: Late return 
Order Date : Oct 6, 2020 
Order ID: 6230647992 
Tracking ID: RP10091000981 
Assistance Required: Need urgent return 

Issue Description: Customer reported that he returned the item to the courier team on 11 Oct, 2020. 

Also, as per the tracking the item still not returned to warehouse. 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani