Subject: Re: Return Issue - 9610892340
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Atmaram Tiwari <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Venkata Burle <[email-masked]>, production support <[email-masked]>, LMG POS <[email-masked]>
Date: Wed, 11 Nov 2020 15:01:19 -0700 (MST)

Hi Imran, 

Customer has confirmed that the store to which they went to for exchanging is the following and as mentioned before they denied exchange: 
Centrepoint City centre Ajman , UAE 

They have also mentioned that the Aramex did not share with them any return receipt. 

Since the items are already collected from them and the RMA is already processed. Please advise how to go about this refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Atmaram Tiwari" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Venkata Burle" <[email-masked]>, "production support" <[email-masked]>, "LMG POS" <[email-masked]> 
Sent: Tuesday, November 10, 2020 1:57:03 PM 
Subject: Re: Return Issue - 9610892340 

HI Imran , 

+POS team, 

Exchange process has been done in store and return completed in Hybris accordingly therefore request store/POS team to confirm with proof whether it was completed or not. 

Regards, 

---------------------------------------------- 

Atmaram Tiwari 

Web Team | Landmark Group 

18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030 

w: [ http://www.webteam.com/ | webteam.com ] 

m: +971 52 117 4306 

m: +91 98 999 73807 

t: +971 4 517 2015 int:(2015) 

From: Mohd Imran <[email-masked]> 
Date: Tuesday, 10 November 2020 at 12:20 PM 
To: Atmaram Tiwari <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Fauzan Ahmad, Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]> 
Subject: FW: Return Issue - 9610892340 

Hi Atmaram, 

Please help in the below issue. 

With reference to the order number: 9610892340 

The following RMA is showing processed and the refund seems to be processed in RV: 1000119292 with Voucher code in it. Also, as per the notes in the RMA it says the items were exchanged. 

We asked the customer to provide us with more details and he is saying that he went to the store to exchange items but was denied. The store told him that they will arrange return for him and as per him the items were collected from him on Nov 2, 2020. We have asked him to share with us the Aramex receipt or tracking number but please look into the attached screenshot and advise how to go about this refund as the current RMA is already processed. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, November 10, 2020 2:12 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return Issue - 9610892340 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9610892340 

The following RMA is showing processed and the refund seems to be processed in RV: 1000119292 with Voucher code in it. Also, as per the notes in the RMA it says the items were exchanged. 

We asked the customer to provide us with more details and he is sayoing that he went to the store to exchange items but was denied. The store told him that they will arrange return for him and as per him the items were collected from him on Nov 2, 2020. We have asked him to share with us the Aramex receipt or tracking number but please look into the attached screenshot and advise how to go about this refund as the current RMA is already processed. 

Thank you for looking into this. 

Regards, 

Apoorv 
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