Subject: Re: Late Collection // 8205264899 // 1531560
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, olm kuwait <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, midhun madhu <[email-masked]>
Date: Wed, 11 Nov 2020 13:59:44 -0700 (MST)

Hi Team, 

Please assist in arranging the collection on the below as no response from LMG since Oct 13, 2020. Customer's contact number is 099995622. Delivery tracking FP09291000334. 

Thank youf or your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "olm kuwait" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 13, 2020 8:23:49 AM 
Subject: Late Collection // 8205264899 // 1531560 

Hi Team, 

With reference to order # 8205264899 
Tracking ID: RP09300002207 
The return request was created on 9/30/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 12 October, 2020 10:36:19 
Subject: Late Collection // 8205264899 // 1531560 

​Hi Team, 

Problem Statement: Late Collection​ 

Order Date : ​Sep 28, 2020 

Order ID: 8205264899 
Tracking ID: RP09300002207 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 9/30/20 and till now the item has not collected from the customer. We have emailed the courier team twice, however no response has been received and collection is still pending. 

Customer is frustrated and asking for a callback from manager 

Kindly arrange the collection on priority basis 

Regards, 
Nitesh