Subject: Product Quality Issue/ Store Complaint - 1565527
From: Apoorv Joshi <[email-masked]>
To: isha gupta <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 11:12:55 -0700 (MST)

Hi Team, 

Please assist in closing the below Product Quality issue for a Store purchase. Customer no longer has the invoice. 

Customer can be reached on 0501445400 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, November 11, 2020 11:38:26 PM 
Subject: Re: Quality Issue( 1565527) 

Hi Team, 

Any update on this? 

Customer has complained that he has bought the Shoes from the Shoemart Store City Centre Me'aisem. Customer bought this item 1.5 year ago and did not wear the shoes after March 2020. As per the customer he has kept the shoes well stored for future use. 

Shoes got the fungus and mold on it over the time and customer has shared the picture of the items and price of the shoes piad by customer is AED 239.00. 

Customer contact number: 0501445400. 

Kindly look into this and do the needful. 

Regards, 
Abhishek Borgaonkar