Subject: Refund issue #6205387229
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 11 Nov 2020 08:42:20 -0700 (MST)

Hi Malik, 

With reference to order # 6205387229 
RMA: 34037525 

The RMA has been processed but the refund has not initiated yet, We have raise JIRA but we have got update (Order placed on Jul 2, 2020. Please check with finance team as this is Paypal transaction and we’re not able to initiate refund.) 
JIRA ticket: https://landmark.atlassian.net/browse/REL-125042 

Kindly assist us on this case. 

Regards, 
Fauzan