Subject: Re: ON_VALIDATION_CANCELLED Refund issue (8391140428)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>, anju john <[email-masked]>, harish thakor <[email-masked]>
Date: Wed, 11 Nov 2020 07:21:42 -0700 (MST)

Hi Team, 

Kindly update us on the below case, customer contacting us on daily basis. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Sent: Friday, October 23, 2020 12:29:44 PM 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] 

For your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 22, 2020 3:09 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Rashid Gafoor Kaskar <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hafizullah Lsm <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mustafa Chakki <[email-masked]> 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

External email sender, please take precaution. 

Hi Team, 

Customer has confirmed they can collect from the "Al Beraq Branch-CP" 

Request you to please assist in arranging KWD 27.70 for the customer. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 6 October, 2020 15:29:41 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] please reply to the ticket# 1422168 and update here accordingly. I tried to call the customer but no response. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 6, 2020 1:52 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

Hi, 

We have tried processing refund to customer card, but refund not captured by customer bank 

Kindly update customer if he can collect the refund amount from nearby CP stores to him, so we can arrange the refund accordingly. 

Original Transaction ID202018737741788 

IP Address168.187.147.210Batch ID 

Transaction Date/TimeTue Oct 06 12:50:05 AST 2020Post Date1006 

Transaction ID202028061097391Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDKuwait Finance House 

Card Number526450******3677Card ExpirationApr , 2021 

Transaction Amount27.700Currency Code414 

Merchant Track ID159397531700032319Result CodeNOT CAPTURED 

Host Response05Authorization Code019077 

AVS ResponseCVD2 Validation Repsonse 

Reference ID028096000492STAN ID658938 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1404 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 06, 2020 12:12 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] Please confirm if this was done as customer is still following up with us. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 14, 2020 11:53 AM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

External email sender, please take precaution. 

Hi Rashid, 

Need your assistance. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Lessin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 7 September, 2020 20:24:05 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

Hi Rashid. 

Please assist us on below case and help us to close the case. 

Regards, 

Fauzan 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 August, 2020 20:22:27 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

Hi Team, 

Please advise regarding the below concern. 

Regards 

Shakeeb 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 26 August, 2020 09:37:29 
Subject: ON_VALIDATION_CANCELLED Refund issue (8391140428) 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jul 5, 2020 

Order ID: 8391140428 

Order Status: ON_VALIDATION_CANCELLED 

Total Price: KWD27.70 

Transaction id : 018733027980 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED and customer is complaining of deduction and demand of refund and he send us the Transaction id with details 

Regards 

Hafizullah 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com