Subject: RE: WWD Refund - 7404490395
From: Dominic Arackal <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Siny Jacob <[email-masked]>, Arvind Vijaya <[email-masked]>, Abhimanyu Goyal <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 11 Nov 2020 13:19:38 +0000

Dear Imran
Pls check & revert

Regards
Dominic arackal

From: Abhimanyu Goyal <[email-masked]>
Sent: Wednesday, November 11, 2020 4:07 PM
To: Mohd Imran <[email-masked]>
Cc: Siny Jacob <[email-masked]>; Arvind Vijaya <[email-masked]>; Dominic Arackal <[email-masked]>
Subject: RE: WWD Refund - 7404490395

Dear Imran,

As per team this order has been delivered to customer on 30 Sep. Please find attached snapshot of POD for yor reference.

Best Regards,
Abhimanyu

From: Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Sent: November 11, 2020 3:31 PM
To: Arvind Vijaya <[email-masked]<mailto:[email-masked]>>
Cc: Siny Jacob <[email-masked]<mailto:[email-masked]>>
Subject: FW: WWD Refund - 7404490395

Dear Arvind
Pls check & revert

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 3:14 PM
To: Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Bs WH <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; hemyar nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Refund - 7404490395

Hi @Dominic Arackal<mailto:[email-masked]> @Bs WH<mailto:[email-masked]> @Sharfuddeen Kadavan<mailto:[email-masked]>,

Please help us to cancel this order 7404490395, customer don’t want this anymore.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 1:38 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; hemyar nasser <[email-masked]<mailto:[email-masked]>>
Subject: WWD Refund - 7404490395

External email sender, please take precaution.
Hi Team,

Please assist in refunding the following order: 7404490395

Order placed on Sep 23, 2020 and still not delivered. As per child ticket:1516783, recent update is from Siny Jacob and he mentioned that the order was scheduled to be delivered on Sep 30, 2020. The ticket has been closed. Customer no longer wish to receive this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "hemyar nasser" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 4:53:18 PM
Subject: Re: Cancellation - 7404490395

Hi Team,

Please assist in cancellation of the following order: 7404490395

Order placed on Sep 23, 2020 and still not delivered. Customer no longer wish to receive this order.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 17 October, 2020 04:21:25
Subject: Cancellation

Hi team

Problem Statement: Cancellation .
Order Created: Sep 23, 2020
Order Number: 7404490395
Tracking ID: 00118000011228808
Assistance Required: Need urgent cancellation .
Issue Description: the customer is complaining about late delivery. the order placed on  Sep 23, 2020 and yet not shipped, we escalated as child ticket but order status still the same SUBMITTED_TO_WAREHOUSE .

Regards
Hemyar.

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