Subject: RE: On validation but amount deducted / 8398202165
From: Mustafa Chakki <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Wed, 11 Nov 2020 13:02:50 +0000

Can you plz arrange for the bank statement as I am unable to locate this transaction onkpay.

From: Mohamed Mahmoud <[email-masked]>
Sent: Tuesday, November 10, 2020 5:53 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Subject: RE: On validation but amount deducted / 8398202165

Any update on this please

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 8:22 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: On validation but amount deducted / 8398202165
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the Knet ticket: 03648016 of the order #8398202165.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 7:49:57 PM
Subject: On validation but amount deducted / 8398202165

Hi Team,

The order has not been placed successfully because it was on validation and amount has not been authorized and not captured but as per the the customer amount has been deducted.
The customer is asking for his refund so we've created a Hybris ticket but still the amount has not refunded.

So we request you please do the needful as soon as possible.

Order number - 8398202165
Hybris Ticket number -03648016
Amount - KWD35.60

Ticket number - 1568157

We are looking forward to your reply.

Regards
Rehan

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