Subject: Fwd: Refund not processed - 6226805745 (MOC case)
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 11 Nov 2020 05:07:35 -0700 (MST)

Dear Team, 

Problem Statement: Refund Not Processed 
Order Date : 24/09/2020 
Order ID: 6226805745 
Return Tracking ID: 46284297673, 46284627480 
RMA: 1000028729, 1000032617 
Assistance Required: Process refund asap. 

Issue Description: The customer has confirmed that the items were returned, but the tracking id is showing invalid. We have raised a child ticket on 1622221 on Oct 27, but there is no response yet. The total refund value is SAR 431.00 + SAR 11.00. 

1. 160252183 
2. 162092081 
3. 162165823 
4. 160823355 
5. 158937993 

The customer is with us since March 2020 and have completed 7 transactions with us. The customer is threatening to go the consumer courts now. 

Kindly assist with the refund. 

Regards, 
Nikhil 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 11 November, 2020 17:35:39 
Subject: Fwd: Refund not processed - 6226805745 

Dear Team, 

Problem Statement: Refund Not Processed 
Order Date : 24/09/2020 
Order ID: 6226805745 
Return Tracking ID: 46284297673, 46284627480 
RMA: 1000028729, 1000032617 
Assistance Required: Process refund asap. 

Issue Description: The customer has confirmed that the items were returned, but the tracking id is showing invalid. We have raised a child ticket on 1622221 on Oct 27, but there is no response yet. The total refund value is SAR 431.00 + SAR 11.00. 

1. 160252183 
2. 162092081 
3. 162165823 
4. 160823355 
5. 158937993 

The customer is with us since March 2020 and have completed 7 transactions with us. 

Kindly assist with the refund. 

Regards, 
Nikhil 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 6 November, 2020 22:05:51 
Subject: Refund not processed - 6226805745 

Dear Team, 

Problem Statement: Refund Not Processed 
Order Date : 24/09/2020 
Order ID: 6226805745 
Return Tracking ID: 46284297673, 46284627480 
RMA: 1000028729, 1000032617 
Assistance Required: Process refund asap. 

Issue Description: The customer has confirmed that the items were returned. We have raised a child ticket on 1622221 on Oct 27, but there is no response yet. 

1. 160252183 
2. 162092081 
3. 162165823 
4. 160823355 
5. 158937993 

Kindly assist with the refund. 

Regards, 
Nikhil