Subject: RE: Return request cancelled #2000263515
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 12:01:07 +0000

Looped you in the trail email.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, November 10, 2020 8:12 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Return request cancelled #2000263515
Importance: High

External email sender, please take precaution.
Hi Team,

kindly assist us on the below case. as we have provided aramex the customer address, but they have cancelled the return request.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 21:13:08
Subject: Return request cancelled #2000263515

Hi Team,

Order Date : 17 Oct 2019
Order ID: 2000263515
Collection Reference: K05D3EB (43821607163)
Customer address: 26 lane Alemrahalih section of the Caliph (castle).
Customer contact number: 01227267219
Assistance Required: Need Urgent Collection

Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.

Kindly note: after esclating to  Armex tree times for collaction the items, the reply as following:
01/11/2020: "Please provide us with the pickup REF."

05/11/2020: We will try to collect this order today under Collection Reference K05D3EB   but please provide us more details for the address to avoid any cancellation.
06/11/2020: we provide Armex team all information reqirued.
09/11/2020: we re esclated to Armex for collection.
10/11/2020: they reply: "The order cancelled due to the customer unknown at the address."

Kindly check and do the needful.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Fwd: [#1633572] - Re: [CaseReference:CAI/1120/11091]
From: Mohd Imran <[email-masked]>
To: Service Center - CAI Consumer <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Nov 2020 12:00:35 +0000

Hi @Service Center - CAI Consumer<mailto:[email-masked]>,

This is the address available with us

آلاء ابراهيم محمد, 26 حارة المراحليه قسم الخليفه (القلعه), Egypt.

Can you please call customer and get more details to arrange pickup.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Service Center - CAI Consumer <[email-masked]>
Sent: Sunday, November 8, 2020 12:24 PM
To: [email-masked]
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: RE: Fwd: [#1633572] - Re: [CaseReference:CAI/1120/11091]

External email sender, please take precaution.

Dear Samer ,

Can you provide us details and clear address ?

Best Regards
Hadeer Ahmed
From: [email-masked]<mailto:[email-masked]>
Sent: 11/7/2020 3:11:00 PM
To: [email-masked]<mailto:[email-masked]>
CC: [email-masked];[email-masked];[email-masked]<mailto:[email-masked];[email-masked];[email-masked]>
Subject: RE: Fwd: [#1633572] - Re:

Hi Team,
Problem Statement:   Collection ASP
Order Date : 17 Oct 2019
Order ID: 2000263515
Collection Reference: K05D3EB
Customer address: 26 lane Alemrahalih section of the Caliph (castle).
Customer contact number: 01227267219
Assistance Required: Need Urgent Collection

Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.

Regards,
Samer Salameh
في الخميس, 5 نوفمبر في 1:28 PM , Service Center - CAI Consumer <[email-masked]<mailto:[email-masked]>> كتب:
Dear CS team,
We will try to collect this order today under Collection Reference K05D3EB          but please provide us more details for the address to avoid any cancellation .

Best Regards
Hadeer Ahmed
From: [email-masked]<mailto:[email-masked]>
Sent: 11/5/2020 9:58:00 AM
To: [email-masked]<mailto:[email-masked]>
CC: [email-masked];[email-masked];[email-masked]<mailto:[email-masked];[email-masked];[email-masked]>
Subject: RE: Fwd: [#1633572] - Re:

Dear Hadeer,

AWB: 43821607163

kindly assign a reference number to this from your end, we have created multiple awb for one request and the collection reference is not getting assigned automatically.

Customer is trying to return to return the items since 7 Oct and every time the collection is getting cancelled without any attempts and no reference number is getting assigned.

@hadeer: Please assist in getting this collected on priority.

Regards,
CS Team,
في السبت, 31 أكتوبر في 5:47 PM , Service Center - CAI Consumer <[email-masked]<mailto:[email-masked]>> كتب:
Dear Team,

Please provide us with the pickup REF.

Best Regards
Nora Mohamed
From: [email-masked]<mailto:[email-masked]>
Sent: 10/31/2020 7:51:00 AM
To: [email-masked]<mailto:[email-masked]>
CC: [email-masked];[email-masked]<mailto:[email-masked];[email-masked]>
Subject: RE: Fwd: [#1633572] - Re:

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,
Problem Statement:   Collection ASP
Order Date : 17 Oct 2019
Order ID: 2000263515
Tracking ID: 43821607163
Assistance Required: Need Urgent Collection

Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.

Regards,
Samer Salameh

1633572:1125156