Subject: New comment - [#1633572] Re:
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 11 Nov 2020 12:00:40 +0000

There is a new comment in the ticket submitted by Alaa Ibrahim to HelpMaxAE   Comment added by : Mohd Imran  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
<a id="OWAAMC03A9908C90249B6A48FA3C51568451B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Service Center - CAI Consumer</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>This is the address available with us
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<div class="MsoNormal">آلاء ابراهيم محمد, 26 حارة المراحليه قسم الخليفه (القلعه), Egypt.</div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Can you please call customer and get more details to arrange pickup.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Regards</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>,</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Mohd. Imran</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Support WEB TEAM.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Landmark Tower, Dubai</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>+971-45172116</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Service Center - CAI Consumer &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, November 8, 2020 12:24 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: Fwd: [#1633572] - Re: [CaseReference:CAI/1120/11091]</span>
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<b><i><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-family:"Calibri",sans-serif;color:indianred'></span>
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<div><span style='font-family:"Calibri",sans-serif'>Dear Samer ,</span></div>
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<div style="margin-bottom:12.0pt"><span style='font-family:"Calibri",sans-serif'>Can you provide us details and clear address ?<br>
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Best Regards <br>
Hadeer Ahmed </span></div>
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<b>From:</b>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>
<b>Sent:</b> 11/7/2020 3:11:00 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked];[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked];[email-masked]</a><br>
<b>Subject:</b> RE: Fwd: [#1633572] - Re:<span style='font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement:   Collection ASP<br>
Order Date : 17 Oct 2019<br>
Order ID: 2000263515<br>
Collection Reference: K05D3EB</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer address: 26 lane Alemrahalih section of the Caliph (castle).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer contact number: 01227267219<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Samer Salameh</span></div>
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<span style="font-size:10.5pt">في</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span style="font-size:10.5pt">الخميس</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>, 5
</span><span style="font-size:10.5pt">نوفمبر</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span style="font-size:10.5pt">في</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'> 1:28 PM
<span class="separator">, Service Center - CAI Consumer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span style="font-size:10.5pt">كتب</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear CS team,
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>We will try to collect this order today under
<strong><span style='font-family:"-apple-system",serif;color:blue'>Collection</span></strong>
<strong><span style='font-family:"-apple-system",serif'>Reference</span></strong>
<b><span style="color:red">K05D3EB </span></b>         but please provide us more details for the address to avoid any cancellation .<br>
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</span><span style='font-family:"Calibri",sans-serif'>Best Regards <br>
Hadeer Ahmed </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>
<b>Sent:</b> 11/5/2020 9:58:00 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked];[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked];[email-masked]</a><br>
<b>Subject:</b> RE: Fwd: [#1633572] - Re:<span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Hadeer,<br>
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AWB: 43821607163<br>
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kindly assign a reference number to this from your end, we have created multiple awb for one request and the collection reference is not getting assigned automatically.<br>
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Customer is trying to return to return the items since 7 Oct and every time the collection is getting cancelled without any attempts and no reference number is getting assigned.<br>
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@hadeer: Please assist in getting this collected on priority.<br>
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Regards,<br>
CS Team,</span></div>
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<span style="font-size:10.5pt">في</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span style="font-size:10.5pt">السبت</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>, 31
</span><span style="font-size:10.5pt">أكتوبر</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span style="font-size:10.5pt">في</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'> 5:47 PM
<span class="separator">, Service Center - CAI Consumer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span style="font-size:10.5pt">كتب</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please provide us with the pickup REF.</span></div>
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</span><span class="separator"><span style='font-family:"Calibri",sans-serif'>Best Regards
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<span class="separator">Nora Mohamed </span></span><span class="separator"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>
<b>Sent:</b> 10/31/2020 7:51:00 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked]</a><br>
<b>Subject:</b> RE: Fwd: [#1633572] - Re:<span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement:   Collection ASP<br>
Order Date : 17 Oct 2019<br>
Order ID: 2000263515<br>
Tracking ID: 43821607163<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Samer Salameh</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1633572:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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