Subject: Re: RE: Refund / Returned order / 6223282088
From: Purnima Das <[email-masked]>
To: Vishwajeet Singh <[email-masked]>
Cc: Zahir Shaikh <[email-masked]>, Pooja Sharma <[email-masked]>, Nirav Dholabhai <[email-masked]>, Sijo Jose <[email-masked]>, FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "seeta.seeta" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <
Date: Wed, 11 Nov 2020 10:25:01 +0530

Hi Vishwajeet,

The code* 'returns to original postal office' *for NDR is mapped at our
end, but the courier partner is now pushing "*Return to Origin"* for NDR as
mentioned in trail mail (ticket), which is resulting in a mismatch. Please
suggest.

Thanks,
Purnima Das

On Tue, Nov 10, 2020 at 4:39 PM Vishwajeet Singh <
[email-masked]> wrote:

> *Hi @Zahir Shaikh <[email-masked]>,*
>
>
>
> *Attached is the current status Mapping for Saudi Post which seems
> correct.*
>
>
>
> *@Purnima Das <[email-masked]> <[email-masked]> Can
> u pls share which status code we are receiving against the Shipments where
> status is getting failed .*
>
>
>
> *EventId*
>
> *EventNameAR*
>
> *EventNameEN*
>
> *Status1*
>
> *Status2*
>
> *1*
>
> وصلت الى المكتب
>
> Arrived To Office
>
> CarrierPicked
>
> ArrivedDestination
>
> *155*
>
> تم ايداع المادة في محطة الطرود
>
> Deposit in ParcelStation
>
> CarrierPicked
>
> CarrierPicked
>
> *18*
>
> تم التسليم
>
> delivered
>
> Delivered
>
> DeliveredtoCustomer
>
> *2*
>
> غادرت  الى
>
> Departed to
>
> CarrierPicked
>
> Dispatchfromorigin
>
> *20*
>
> اعادة  الى مصدرها
>
> returns to original postal office
>
> NDR
>
> NDR
>
> *3*
>
> تحت التوزيع
>
> Under distribution
>
> Outfordelivery
>
> Outfordelivery
>
> *32*
>
> محاولة تسليم
>
> Attempted to delivery
>
> Undelivered
>
> Undelivered
>
> *47*
>
> استلام من العميل
>
> Posting/Collecting
>
> CarrierPicked
>
> Inscanatorigin
>
> *5*
>
> تسليم على الشباك
>
> In the Counter
>
> CarrierPicked
>
> Dispatchfromorigin
>
> *EDE*
>
> خارج مركز الفرز
>
> out of sorting centre
>
> Outfordelivery
>
> Outfordelivery
>
> *EDF*
>
> جاهزة للتسليم
>
> held at delivery depot
>
> Outfordelivery
>
> ArrivedDestination
>
> *EDG*
>
> مع الموزع للتسليم
>
> out for physical delivery
>
> Outfordelivery
>
> Outfordelivery
>
> *G*
>
> وصلت الى المكتب
>
> Arrived To Office
>
> CarrierPicked
>
> ArrivedDestination
>
>
>
>
>
>
>
> *Regards,*
>
> *VJ*
>
> *Supply Chain || Landmark Group*
>
> *Landmark Tower, 18th Floor , Dubai Marina*
>
> *UAE M     +971-585429874*
>
> *UAE P      +971-45174259*
>
> *KSA M     +966-596014307*
>
>
>
> *From:* Zahir Shaikh <[email-masked]>
> *Sent:* Tuesday, November 10, 2020 2:16 PM
> *To:* Purnima Das <[email-masked]> <[email-masked]>;
> Pooja Sharma <[email-masked]>; Nirav Dholabhai <
> [email-masked]>; Sijo Jose <[email-masked]>;
> Vishwajeet Singh <[email-masked]>
> *Cc:* FarEye Support <[email-masked]>; Jessie Caparas <
> [email-masked]>; [email-masked]; [email-masked];
> [email-masked]; Escalations Dxbteam <
> [email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]; Shatakshi Pandey <
> [email-masked]>; Bhaskar Mandelia <
> [email-masked]>
> *Subject:* RE: RE: Refund / Returned order / 6223282088
>
>
>
> @Vishwajeet Singh <[email-masked]>, Please confirm on
> the status mapping.
>
>
>
> Regards,
>
> Mohammad Zahir
>
> T  # +971 4 809 5106
>
> M # +971 56 795 7347
>
>
>
> *From:* Purnima Das <[email-masked]>
> *Sent:* Tuesday, November 10, 2020 12:01 PM
> *To:* Pooja Sharma <[email-masked]>; Nirav Dholabhai <
> [email-masked]>; Sijo Jose <[email-masked]>
> *Cc:* Vishwajeet Singh <[email-masked]>; Zahir Shaikh
> <[email-masked]>; FarEye Support <[email-masked]>;
> Jessie Caparas <[email-masked]>; [email-masked];
> [email-masked]; [email-masked]; Escalations Dxbteam <
> [email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]; Shatakshi Pandey <
> [email-masked]>; Bhaskar Mandelia <
> [email-masked]>
> *Subject:* Re: RE: Refund / Returned order / 6223282088
>
>
>
> *External email sender, please take precaution.*
>
> Hi Zahir,
>
>
>
> We are yet to get any confirmation on the Saudipost status. Please confirm
> so that if needed we can make changes before WWS.
>
>
>
> Thanks,
>
> Purnima Das
>
>
>
> On Wed, Nov 4, 2020 at 1:05 PM Purnima Das <[email-masked]>
> wrote:
>
> Hi Zahir/Vishwajeet,
>
>
>
> We need confirmation on below status for Saudipost as many orders statuses
> are failing.
>
>
>
> Thanks,
>
> Purnima Das
>
>
>
> On Fri, Oct 30, 2020 at 12:44 AM Purnima Das <[email-masked]>
> wrote:
>
> Hi Zahir,
>
>
>
> According to the status mapping shared with Fareye, NDR is mapped with
> EventId '20' and EventName 'returns to original postal office' . Please
> verify with the 3PL team for the valid status for NDR and confirm us.
>
>
>
> Thanks,
>
> Purnima Das
>
>
>
> On Sun, Oct 25, 2020 at 11:48 AM Pooja Sharma <
> [email-masked]> wrote:
>
> Hi @Zahir Shaikh <[email-masked]>/@Vishwajeet Singh
> <[email-masked]>,
>
>
>
> Can we please check the RTO Initiated mapping for returns for SaudiPost
> and escalate  the same to 3PL that agreed mapping should be used to map
> returns processes.
>
>
>
> *Regards,*
>
> Pooja Sharma
>
> Manager IT - Projects
>
> LMIT Planning
>
> Landmark Tower, Dubai Marina, Dubai
>
> Contact Number 04-517-4208
>
>
>
> *From:* FarEye Support <[email-masked]>
> *Sent:* Friday, October 23, 2020 9:24 AM
> *To:* Jessie Caparas <[email-masked]>
> *Cc:* [email-masked]; [email-masked]; [email-masked]; Vishwajeet
> Singh <[email-masked]>; Escalations Dxbteam <
> [email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]; Zahir Shaikh <[email-masked]>;
> [email-masked]; Purnima Das <[email-masked]> <
> [email-masked]>; Jessie Caparas <
> [email-masked]>; Shatakshi Pandey <
> [email-masked]>; Bhaskar Mandelia <
> [email-masked]>; Pooja Sharma <
> [email-masked]>
> *Subject:* Re: RE: Refund / Returned order / 6223282088
>
>
>
> *External email sender, please take precaution.*
>
> Dear Pooja,
>
>
>
> As per the previous mail, we have already informed you that Saudi Post
> pushed the update status "Return to Origin" for this AWB whereas the status
> "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and
> hence the status of the same couldn't get updated in FarEye further. So,
> please ask the Saudi Post team to send the correct update status for the
> shipments as per the current mapping in our system.
>
>
>
> Moreover, there is nothing pending from FarEye support end. Hence, ​we
> are proceeding with the ticket # 165852 closure. Should you need any
> further information, please do not hesitate to contact us on
> [email-masked] or +91-70-6595-6595.
>
>
>
> After closing the ticket we are collecting feedback on how we performed in
> our last engagement so we can provide you an even better experience.
>
>
>
> Please provide your valuable feedback.
>
> ​
>
> An incident can be reopened only within 48 hours from the time an Incident
> is marked as Resolved by simply replying to the Incident. Else, the
> incident will be permanently closed. Permanently closed incident cannot be
> reopened and customer should create a new Incident, by composing and
> sending a new email (not on the previous email trail) to our support email
> ID referring to the ID of the old Incident.
>
>
>
> You can visit the support ticket on
> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f%25C2%25A0or&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560127664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HTXCNX1pW3oOa1zNl8uvKZS%2FjSwluowuP5ROFWh1hko%3D&reserved=0>
> please log in to the FarEye Support portal on https://fareye.freshdesk.com
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> check the details.
>
>
> Thanks and Regards,
>
>
>
> Arpana Raj | Technical Engineer
>
>
>
> *FarEye - Enabling Digital Logistics*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560147652%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0uvj%2BOnV3h5Z7zPQ6CPPN8JjzH0CVxJ9MaaRZWQD%2FWI%3D&reserved=0>*
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>
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>
> Disclaimer: This message is confidential and is intended for the
> addressee, and may also be privileged. Any unauthorized disclosure,
> copying, distribution or use of this message is strictly prohibited, and if
> done, will result in strict legal action. This message is not guaranteed to
> be complete or error-free. No liability is assumed for any errors and/or
> omissions in the contents of the message.
>
> On Thu, 22 Oct at 1:54 PM , Pooja Sharma <[email-masked]>
> wrote:
>
> Hi Purnima/Ayush,
>
>
>
> Request you to note the below point and do the needful.
>
>
>
> *Regards,*
>
> Pooja Sharma
>
> Manager IT - Projects
>
> LMIT Planning
>
> Landmark Tower, Dubai Marina, Dubai
>
> Contact Number 04-517-4208
>
>
>
> From: Shatakshi Pandey <[email-masked]>
> *Sent:* Thursday, October 22, 2020 11:59 AM
> *To:* Jessie Caparas <[email-masked]>; Ahmed A. Saleh <
> [email-masked]>; FarEye Support <[email-masked]>; Bhaskar
> Mandelia <[email-masked]>; Pooja Sharma <
> [email-masked]>
> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
> [email-masked]>; Vishwajeet Singh <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <
> [email-masked]>; [email-masked]; Purnima Das <
> [email-masked]> <[email-masked]>
> *Subject:* RE: RE: Refund / Returned order / 6223282088
>
>
>
> ++ @Pooja Sharma <[email-masked]>
>
>
>
>
>
> *From:* Jessie Caparas <[email-masked]>
> *Sent:* Thursday, October 22, 2020 11:47 AM
> *To:* Ahmed A. Saleh <[email-masked]>; FarEye Support <
> [email-masked]>; Shatakshi Pandey <
> [email-masked]>; Bhaskar Mandelia <
> [email-masked]>
> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
> [email-masked]>; Vishwajeet Singh <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <
> [email-masked]>; [email-masked]; Purnima Das <
> [email-masked]> <[email-masked]>
> *Subject:* RE: RE: Refund / Returned order / 6223282088
> *Importance:* High
>
>
>
> @Shatakshi Pandey <[email-masked]> @Bhaskar Mandelia
> <[email-masked]>
>
>
>
>
>
> For your help on the below reply from Saudi Post please.
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> Email: [email-masked]
>
> T: +97145172087
>
>
>
> *From:* Ahmed A. Saleh <[email-masked]>
> *Sent:* Thursday, October 22, 2020 11:30 AM
> *To:* Jessie Caparas <[email-masked]>; FarEye Support <
> [email-masked]>
> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
> [email-masked]>; Vishwajeet Singh <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <
> [email-masked]>; [email-masked]; Purnima Das <
> [email-masked]> <[email-masked]>
> *Subject:* RE: RE: Refund / Returned order / 6223282088
>
>
>
> *External email sender, please take precaution.*
>
> Dear Jessie,
>
>
>
> Both events has been sent and the correct return to origin is event_code
> 317, if it is not mapped in your system so please map it
>
>
>
> body
>
> CreationDate
>
> IsSent
>
> {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد
> الى المكتب","EventDescription_En":"Return to
> Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20
> ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2}
>
> 2020-09-22 13:01:18.683
>
> 1
>
> {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد
> الى المصدر","EventDescription_En":"Return to
> Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317
> ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}
>
> 2020-09-22 13:01:18.683
>
> 1
>
>
>
>
>
> *Ahmed Amin Saleh*
>
> Software Engineer
>
> Mob. +966565795983
>
> Land Line: 011289 8757
>
> Ext. 18757
>
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560177633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pMnORJRG4lwCre5gr6PH3YJWfdmd6JhuJgJGJyaiN0w%3D&reserved=0>
>
>
>
> *From:* Jessie Caparas [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Thursday, October 22, 2020 7:33 AM
> *To:* FarEye Support <[email-masked]>; Ahmed A. Saleh <
> [email-masked]>
> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
> [email-masked]>; Vishwajeet Singh <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <
> [email-masked]>; [email-masked]; Purnima Das <
> [email-masked]> <[email-masked]>
> *Subject:* RE: RE: Refund / Returned order / 6223282088
> *Importance:* High
>
>
>
> @Ahmed A. Saleh <[email-masked]>
>
>
>
> For your help on the below as advised by Fareye team please.
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> Email: [email-masked]
>
> T: +97145172087
>
>
>
> *From:* FarEye Support <[email-masked]>
> *Sent:* Wednesday, October 21, 2020 2:34 AM
> *To:* Jessie Caparas <[email-masked]>
> *Cc:* [email-masked]; [email-masked]; Vishwajeet Singh <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> Jessie Caparas <[email-masked]>; [email-masked];
> Zahir Shaikh <[email-masked]>; [email-masked];
> Purnima Das <[email-masked]> <[email-masked]>
> *Subject:* Re: RE: Refund / Returned order / 6223282088
>
>
>
> *External email sender, please take precaution.*
>
> ​++Zahir/Vishwajeet,
>
>
>
>
>
> You can visit the support ticket on
> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560187630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=elBmDmn80XECpGgg6Dn5wG%2F1RS8aR0Ck9U8Nmd62jHc%3D&reserved=0> or
> please log in to the FarEye Support portal on https://fareye.freshdesk.com
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560187630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oPXFnfSmAmUOc8ofXCcamXG4aDieZQfxvxeMnRcOfm0%3D&reserved=0> to
> check the details.
>
>
>
>
>
> Unfeigned Regards,
>
>
>
> Ankit Mahajan
>
> Sr. Technical Engineer
>
> Contact #:- +91 70-6595-6595
>
>
>
>
>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560197624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9dkjzKBa%2BmCrSvt%2BJ9bDKg8yDkdPtAk6MB%2FPnsOxHLE%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560197624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2IrVyeK%2BSbMfazvq92EzSMDKsNLBHLbnTVg4aHcBZfs%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560207621%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ps%2BLeBE25fTLQ1QK51iiHLTpAq9syYNv7eILX%2FSXp%2FQ%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560207621%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vhzt4aj6TVfA0cPFgkZ1KnYKe2La0FJtnioWLkdHHl4%3D&reserved=0>
>
>
> Disclaimer: This message is confidential and is intended for the
> addressee, and may also be privileged. Any unauthorized disclosure,
> copying, distribution or use of this message is strictly prohibited, and if
> done, will result in strict legal action. This message is not guaranteed to
> be complete or error free. No liability is assumed for any errors and/or
> omissions in the contents of the message.
>
> On Sun, 18 Oct at 10:49 PM , Jessie Caparas <
> [email-masked]> wrote:
>
> @saad i. binshuwayyi <[email-masked]>
>
>
>
> As advised by Fareye please do the below:
>
>
>
> We would like to inform you that Saudi Post pushed the update status "*Return
> to Origin" *for this AWB whereas the status *"RETURNS TO ORIGINAL POSTAL
> OFFICE" *is mapped in our system for RTO and hence the status of the same
> couldn't get updated in FarEye further. So, please ask Saudi Post team to
> send the correct update status for the shipments as per the current mapping
> in our system.
>
>
>
>
>
> You can visit the support ticket on
> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560217613%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BmP%2BPJy7j6ZZO2S3ur8YjiIFM92HyYSpWq82vwzZthA%3D&reserved=0> or
> please log in to the FarEye Support portal on https://fareye.freshdesk.com
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560227611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=im0WXTF6AqGk2M3h596NPRJatP5gnfKoUUC0scm8Hz0%3D&reserved=0> to
> check the details.
>
> *Thanks, *
>
> *Shailesh Bisht, *
>
> *Technical Engineer *
>
>
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> Email: [email-masked]
>
> T: +97145172087
>
>
>
> From: saad i. binshuwayyi <[email-masked]>
> *Sent:* Sunday, October 18, 2020 2:01 PM
> *To:* Belal A. Bakheet <[email-masked]>; Jessie Caparas <
> [email-masked]>; FarEye Support <[email-masked]>;
> abdulaziz s. al-hadi <[email-masked]>
> *Cc:* Vishwajeet Singh <[email-masked]>; Escalations
> Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked]
> *Subject:* RE: RE: Refund / Returned order / 6223282088
>
>
>
> *External email sender, please take precaution.*
>
> Hi all
>
>
>
> Returned to the source
>
>
>
> Regards,
>
> Saad
>
>
>
> *From**:* Belal A. Bakheet <[email-masked]>
> *Sent**:* Sunday, October 18, 2020 9:25 AM
> *To**:* Jessie Caparas‏ <[email-masked]>; FarEye Support‏
> <[email-masked]>; abdulaziz s. al-hadi‏ <[email-masked]>; saad
> i. binshuwayyi‏ <[email-masked]>
> *Cc**:* Vishwajeet Singh‏ <[email-masked]>; Escalations
> Dxbteam‏ <[email-masked]>; seeta.seeta‏ <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked]
> *Subject**:* RE: RE: Refund / Returned order / 6223282088
>
>
>
> @saad
>
>
>
> Kind Regards,
>
> *بلال علي بخيت*
>
> مدير مبيعات تنفيذي للشركات
>
> مبيعات الشركات
>
>
>
> *Belal A. Bakhit*
>
> Director of Corporate Sales Manager
>
> Corporate Sales
>
>
>
> *M.* +966 59 944 0011 | *T.* +966 11 289 7760
>
> *E.* [email-masked] | *P.* www.sp.com.sa
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560227611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pOTnYgL6Zvw%2FmB4GQFaS1mqiSvx6npK9a7hKnDj0nXI%3D&reserved=0>
>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560237602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s4er0iZlhewQATfN7UybFlfYEt2vD1GbxxKGUVtlnaM%3D&reserved=0>
>
> @saudipost | 92 000 57 00
>
>
>  Save a tree. Don’t hit print
>
>
>
>
>
> *From:* Jessie Caparas <[email-masked]>
> *Sent:* Sunday, October 18, 2020 8:18 AM
> *To:* FarEye Support <[email-masked]>; Belal A. Bakheet <
> [email-masked]>; abdulaziz s. al-hadi <[email-masked]>
> *Cc:* Vishwajeet Singh <[email-masked]>; Escalations
> Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked]
> *Subject:* RE: RE: Refund / Returned order / 6223282088
> *Importance:* High
>
>
>
> Please do the needful as advised by Fareye team.
>
>
>
> Tracking ID CRDSAL0065591220
>
>
>
> @Belal A. Bakheet <[email-masked]> @abdulaziz s. al-hadi
> <[email-masked]>
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> Email: [email-masked]
>
> T: +97145172087
>
>
>
> *From:* FarEye Support <[email-masked]>
> *Sent:* Saturday, October 17, 2020 8:05 PM
> *To:* Jessie Caparas <[email-masked]>
> *Cc:* Vishwajeet Singh <[email-masked]>; Escalations
> Dxbteam <[email-masked]>; seeta.seeta <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked]
> *Subject:* Re: RE: Refund / Returned order / 6223282088
>
>
>
> *External email sender, please take precaution.*
>
> Dear Jessie,
>
>
>
> We would like to inform you that Saudi Post pushed the update status "*Return
> to Origin" *for this AWB whereas the status *"RETURNS TO ORIGINAL POSTAL
> OFFICE" *is mapped in our system for RTO and hence the status of the same
> couldn't get updated in FarEye further. So, please ask Saudi Post team to
> send the correct update status for the shipments as per the current mapping
> in our system.
>
>
>
>
>
> You can visit the support ticket on
> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560237602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CL5ir4sqwQ%2BDqiJukATDbsnhQdVBX3IBku2%2Fjkug3Sg%3D&reserved=0> or
> please log in to the FarEye Support portal on https://fareye.freshdesk.com
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560247598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GycXlRB9KlE8aDywg%2FzPYpz0IHVOHc%2BW2xOz7nUkiw4%3D&reserved=0> to
> check the details.
>
> *Thanks, *
>
> *Shailesh Bisht, *
>
> *Technical Engineer *
>
>
>
> *FarEye**- Enabling Digital Logistics*
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560247598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2Amsl%2FQkeDPtqBzBp02DnnwAuKrcVVp7O6%2FAG8Mw6Uc%3D&reserved=0>
>
> *Call: **+91 70-6595-6595*
>
>
>
> *7+ Mentions*
>
> **
>
> *Digital Disruptor*
>
> **
>
> *Recognized*
>
> Chicago   |   London   |   Dubai   |   Singapore   |   India
>
>
>
>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560257595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WRwdgo7z%2BXP1TqQqbMZVqEA8NJ9fA9cnUkA6%2BXMZ1O8%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560267590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S7J3rUH0V6Z%2F8P946G2LnxKKjGxqJV%2BGUBBxS5%2B1qwI%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560267590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kCcDJL9rpX5xiEvPdKQayRifOkixkwm05R93OLLxPYg%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560277577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nuocaiR4Y8kksczERCNleS8IIG26ncThvfSu5munMKY%3D&reserved=0>
>
>
>
>
>
> Disclaimer: This message is confidential and is intended for the
> addressee, and may also be privileged. Any unauthorized disclosure,
> copying, distribution or use of this message is strictly prohibited, and if
> done, will result in strict legal action. This message is not guaranteed to
> be complete or error-free. No liability is assumed for any errors and/or
> omissions in the contents of the message.
>
> 165852:211857
>
> This e-mail message (which includes attachment/s thereto, if any, and the
> information therein), is legally privileged, proprietary, strictly
> confidential and exempt from disclosure, which is not waived or lost by
> mis-transmission or error. If you are not the original intended recipient
> of this message, it may be unlawful and illegal for you to read, print,
> retain, copy, disseminate, disclose or otherwise use this message, or take
> any action in reliance on it, and the same is prohibited and forbidden. If
> you have received this email in error, please notify the sender immediately
> by return reply and delete the message from your system without printing or
> making a copy. Neither the sender nor we are liable for any loss or damage
> as a result of this message, or for any delay, interception, corruption,
> virus, error, omission, improper or incomplete transmission thereof.
> www.landmarkgroup.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560277577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iAzf32LV0T%2FJ6OzXjSTsCtanERxj5sAsyZehKpler%2Bo%3D&reserved=0>
>
>
> ------------------------------
>
>
> Disclaimer:
> This email has been sent from Saudi Post Organization. The information in
> this email is considered to be confidential. It is solely intended for the
> person(s) named above.
> If you are not an intended recipient, please notify the sender and delete
> this email from your system.
>
> This e-mail message (which includes attachment/s thereto, if any, and the
> information therein), is legally privileged, proprietary, strictly
> confidential and exempt from disclosure, which is not waived or lost by
> mis-transmission or error. If you are not the original intended recipient
> of this message, it may be unlawful and illegal for you to read, print,
> retain, copy, disseminate, disclose or otherwise use this message, or take
> any action in reliance on it, and the same is prohibited and forbidden. If
> you have received this email in error, please notify the sender immediately
> by return reply and delete the message from your system without printing or
> making a copy. Neither the sender nor we are liable for any loss or damage
> as a result of this message, or for any delay, interception, corruption,
> virus, error, omission, improper or incomplete transmission thereof.
> www.landmarkgroup.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560287569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qB4%2FVDn3gyFdKjH4PUlCCxQRIjxBgM0Qt06cxUxKHI4%3D&reserved=0>
>
> 165852:211857
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