Subject: Refund Not Processed// 2000257000
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 20:52:47 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 6, 2020 
Order IDs: 2000257000, 2000263729 
Return Tracking ID: 45359995925 
Assistance Required: To process the refund. 

Issue Description: The customer shared us the acknowledgement reciept photo and she said the returned items for the above orders that have been collected under the same AWB# 45359995925 and we can see now the refund has been processed only under RMA: 1000064864 for order ID 2000263729. Kindly confirm us did you receive the returned item for order ID 2000257000 and advise the next step of action. 

The price for item under RMA 1000063031 in order ID 2000257000 is: EGP 170 

Note: Child ticket created and updated on the sheet. 

Regards, 
Algaily.