Subject: Re: Late refund (Cancelled RMA) // 6233800981 // 6233527673
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 20:31:43 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 7 November, 2020 10:18:57 
Subject: Late refund (Cancelled RMA) // 6233800981 // 6233527673 

Hi Team, 

Ticket- 1616310 
Child Ticket- 1622427 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Oct 10, 2020 
Order ID: 6233800981 
RMA: 1000085205 
Tracking ID: 46288760335 

Order Date: Oct 16, 2020 
Order ID: 6233527673 
RMA: 1000085219 
Tracking ID: 46288760571 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item from both the orders but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Oct 24, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Shivani