Subject: Re: RE: Order Status Updation - 9611709522
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:09:42 +0000

Dear Vishwajeet,         As your concern has been addressed and resolved hence we are proceeding with the ticket # 173389 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.           An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/618dac39a0c4a656cd2e577d81a0c7ff0416e0fc7a1ed10b2f59be0a11ad92ba or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 10 Nov at  3:54 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
 ​ 
 We have successfully updated the shared AWB, please check and confirm for the same. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/618dac39a0c4a656cd2e577d81a0c7ff0416e0fc7a1ed10b2f59be0a11ad92ba or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Vikash Kumar,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Tue, 10 Nov at  2:57 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/618dac39a0c4a656cd2e577d81a0c7ff0416e0fc7a1ed10b2f59be0a11ad92ba or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Vikash Kumar,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Tue, 10 Nov at  2:54 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl update the status as delivered for subjected order & confirm time stamp is given below. 

  

 
04 Nov 2020 01:55 PM

 

 
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

 
From: Mohd Imran <[email-masked]>  
Sent: Tuesday, November 10, 2020 12:30 PM 
To: Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 seeta.seeta <[email-masked]> 
Subject: RE: Order Status Updation - 9611709522 

 

   
 
 Hi Vishwajeet/Shatakshi, 

 

 Please get the below order updated as delivered on fareye. Customer confirmed receiving shipment. 

 

 Order Date :Nov 2, 2020 

 Order ID:9611709522 

 Tracking ID:46041729355 

 

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Apoorv Joshi <[email-masked]>
 
Sent: Tuesday, November 10, 2020 4:49 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 seeta.seeta <[email-masked]> 
Subject: Order Status Updation - 9611709522 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Please assist in updating the status of the following order to delivered: 9611709522. Customer has confirmed receiving the order. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 9, 2020 5:23:35 AM 
Subject: update the system

 

   

 
 
 Hi Team, 

 

 
 
 Problem Statement: Update phone number 

 
 
 Order Date :Nov 2, 2020 

 
 
 Order ID:9611709522 

 
 
 Tracking ID:46041729355 

 

 
 
 the customer has collected his/her order on 04 November 2020 and the hybris is showing in progress Kindly update the system as soon as possible. 

 

 
 
 Regards, 

 
 
 Ahemd 

 

   

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com