Subject: Refund Approval - 6228662850
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Tue, 10 Nov 2020 17:14:43 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval/Assistance 

With reference to the order number: 6228662850 
Item ID: 161763854 - - Kappa Printed Track Suit 
AWB: S002426078679 
Order Date: Sep 29, 2020 
Total Order Value: SAR 408.80 

Issue Description: Customer placed the order on Sep 29, 2020 and it was delivered on Oct 3, 2020. Customer reported the above mentioned item missing and since the item value was more than SAR 100 we escalated this case to WH via Child ticket 1553834 to confirm whether the item was sent or not. No response on the same since over a month. 

Customer is insisting that the refund to be done on priority. Refund value of the missing item is SAR 112. 

Case History: Customer contacted us regarding the missing item on Oct 4, 2020 and a Child ticket was raised for the same on Oct 5, 2020 to confirm whether the item was shipped or not. No action taken on the child ticket since over a month and customer insisting that the refund for the missing item to be processed on priority. 

Customer History: Customer has been shopping with us since Feb, 2020 and have 20 completed orders with us. 

Assistance Required: Please assist in processing refund of missing item and closing the case. 

Thank you for your help! 

Regards, 
Apoorv