Subject: Re: Refund Approval - 9794218852
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 10 Nov 2020 17:07:29 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 10, 2020 6:03:05 AM 
Subject: Refund Approval - 9794218852 

Hi Team, 

Problem Statement: Refund Approval/Assistance 

With reference to the order number:9794218852 
Item ID: 162037459 - - Juniors Fossil Rocker with Toys 
AWB: FP0727000379 
Order Date: Jul 26, 2020 

Issue Description: Customer Purchased the above mentioned in this order and ordered two quantity of the same. Customer is reporting they have only received single quantity of this item. Customer is saying they have contacted the Calling team since July several times and they were promised a refund for the same. 

Amount to be refunded: AED 112.50 

Case History: Customer contacted us regarding the delay in processing of his refund which was promised to them by the calling team would be done. Escalating this directly for refund approval as case pending since July with the calling team. 

Customer History: Customer has been shopping with us since Nov, 2018 and have 51 completed orders with us. 

Assistance Required: Please assist in processing refund of missing item. Value of the item is less than over AED 100 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, November 10, 2020 12:59:45 AM 
Subject: refund request 

Hi Team, 

Subject : incomplete order 

Order ID: 9794218852 
Order Date :Jul 26, 2020 
tracking ID: FP0727000379 
Assistance Required – Need Refund Initiation 

The customer order the item(162037459 - - Juniors Fossil Rocker with Toys×2) the customer have received only 1 item 
the price of that item is AED150 

best Regards, 
Ahmed