Subject: Re: OVC Refund issue // 8394944285
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mustafa Chakki <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 10 Nov 2020 16:02:07 -0700 (MST)

Hi Shababe, 

Please advise if any update on the below case. 

Please assist in closing this on priority, no response from the concerned still. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, October 28, 2020 7:36:28 PM 
Subject: RE: OVC Refund issue // 8394944285 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please close this case on priority. 

Thanks, 

Shababe Quamar 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 28, 2020 3:06 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: OVC Refund issue // 8394944285 

External email sender, please take precaution. 

Hi Shababe, 

Till now we have not received any update from the concerned team. Requesting you to look into this matter and provide us the resolution asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 12:04:49 PM 
Subject: RE: OVC Refund issue // 8394944285 

Looping in [ mailto:[email-masked] | 
@Mustafa Chakki ] 

+ [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Please update the below mention query. 

Thanks, 

Shababe Quamar 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 9:46 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: OVC Refund issue // 8394944285 
Importance: High 

External email sender, please take precaution. 

Hi Shababe, 

Can you please assist us in the below case, as the customer is claiming that he has not received the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 10:31:46 AM 
Subject: Fwd: OVC Refund issue // 8394944285 

Hi Team. 

PFA 

Regards 

Ataullah 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 10:29:57 AM 
Subject: OVC Refund issue // 8394944285 

Problem Statement: OVC Refund issue 

Order Date: Jul 31, 2020 

Order ID: 8394944285 

Refund Transaction ID; 202021551102132 

Date of Transfer Money; 8/5/20 

Assistance Required: Need to recheck the refund has beed transfered or not. 

Issue Description: As per Hybris, The refund has been initiated from our end on 8/5/20, but the customer claiming he did not receive the amount, however the refund transaction ID and customer card details "in that the refund has been initiated from our end" shared with the customer but the customer is saying he was contacted with Bank but they told them there is no transaction. 

​ 

Please check the issue and advise us further ASAP 

Regards, 

Syed Ataullah 

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