Subject: Order not delivered (RTO)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 10 Nov 2020 09:27:40 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Oct 12, 2020 
Order ID: 6232409974 
Tracking ID: CRDSAL0079557020 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Oct 12, 2020, and shipped with Saudi Post under tracking ( CRDSAL0079557020 ). Now as per Saudi Post website the shipment has been returned to WH on 21/10/2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan