Subject: Re: Refund not processed #9609445356
From: Samer Salmeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 10 Nov 2020 09:22:40 -0700 (MST)

Hi Team, 

We have esclated to WH for refund but no response. 

From: "Samer Salmeh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 21:48:45 
Subject: Refund not processed #9609445356 

Hi Team 

Problem Statement: Refund Not Processed 
Order Date : Oct 21, 2020 
Order ID: 9609445356 
Return Tracking ID: RP103120000501 
RMA: 1000115125 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 7 items and as per customer she/he handed over all 7 items to the courier team and we have checked with the tracking number that the items have been delivered to the warehouse on 02/11/2020 but according to the hybris the refund has been processed for one item(161972262), so the customer informs us he returned the below items: 
161972262 - - Slim Fit Printed T-shirt with Crew Neck . 
161752713 - - Textured Sweater with Crew Neck. 
161889043 - - Lee Cooper Backpack with Zip Closure. 
162169629 - - Steve Madden Men's Slip-On Moccasins. 
161864128 - - Lee Cooper Solid V-neck T-shirt. 
162292972 - - Bossini Solid Linen Shirt with Short. 
162292856 - - Bossini Striped Shirt with Short Sleeves. 

Kindly inform us if you received the above items, if you receive So we request you to check under RMA 1000115125 and kindly process the refund as soon as possible. 

PLZ check and do the needful. 

Regards,