Subject: Refund not processed #6236201142
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 10 Nov 2020 09:20:29 -0700 (MST)

Hi Malik, 

Kindly assist us on the below case customer claiming that he has not received the order. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 9 November, 2020 20:31:47 
Subject: Refund not processed #6236201142 

Hi Team, 

order Id 6236201142. 

AS hyprs: on 26/10/2020, refund proceess has been done by SAR18.64, reference ID:169999990016985100. 
on 26/10/2020, refund proceess has been done by SAR37.28, reference ID:169999990016985100. 

The customer claims that he did not receive any transition and he provide us with his bank statment as per attached. 

Kindly check and do the needful