Subject: Return request cancelled #2000263515
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 10 Nov 2020 09:11:33 -0700 (MST)

Hi Team, 

kindly assist us on the below case. as we have provided aramex the customer address, but they have cancelled the return request. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 21:13:08 
Subject: Return request cancelled #2000263515 

Hi Team, 

Order Date : 17 Oct 2019 
Order ID: 2000263515 
Collection Reference: K05D3EB (43821607163) 
Customer address: 26 lane Alemrahalih section of the Caliph (castle). 
Customer contact number: 01227267219 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis. 

Kindly note: after esclating to Armex tree times for collaction the items, the reply as following: 
01/11/2020: "Please provide us with the pickup REF." 

05/11/2020: We will try to collect this order today under Collection Reference K05D3EB but please provide us more details for the address to avoid any cancellation. 
06/11/2020: we provide Armex team all information reqirued. 
09/11/2020: we re esclated to Armex for collection. 
10/11/2020: they reply: "The order cancelled due to the customer unknown at the address." 

Kindly check and do the needful.