Subject: RE: [#1670313] - Need escalation
From: Youraj Kinhikar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Centrepoint <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, ecom cskuwait <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 10 Nov 2020 14:50:51 +0000

Dear WH team @ecom cskuwait<mailto:[email-masked]>@Midhun Madhu<mailto:[email-masked]>,

Customer has raised complaint.

Please respond.

Regards
Youraj

From: Jessie Caparas <[email-masked]>
Sent: 10 November 2020 08:06
To: Youraj Kinhikar <[email-masked]>; Centrepoint <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#1670313] - Need escalation
Importance: High

@Youraj Kinhikar<mailto:[email-masked]>

Store code Splash21117

@Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Again – do not forget to mention the store code.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 8:35 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1670313] - Need escalation

Location please.

@Jessie Caparas<mailto:[email-masked]>:FYI

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7Cyouraj.kinhikar%40landmarkgroup.com%7C3b5e22a4fdac4d084be108d885365dbc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405815828190857%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Kr4WYOcEnLSVzhFw31XbfxVsNoTNuobGZfeQWorYfH4%3D&reserved=0>

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020, 3:24 am
To: Youraj Kinhikar
Cc: Sachin Maheshwari; Escalations Dxbteam
Subject: Fwd: [#1670313] - Need escalation

External email sender, please take precaution.
Please take a look at ticket #1670313<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1670313&data=04%7C01%7Cyouraj.kinhikar%40landmarkgroup.com%7C3b5e22a4fdac4d084be108d885365dbc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405815828200852%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LOY0Dk28g5pUN0IujH8E5oETOP%2FToY80KpvJIS%2Bs8eI%3D&reserved=0> raised by Hossam.a.aleem ([email-masked]<mailto:[email-masked]>).
Hi Team,

Problem Statement: What is the issue (Late​ preparation for collection)

Order Date : 26/09/2020

Order ID: 8204845829
Tracking ID: 820484582930999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 26/09/2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.

Customer is chasing us for his/her order so we request you to expedite the delivery ​ if you have received the order .

Regards,
Shafeeque
On Tue, 10 Nov at 2:54 AM , Hossam.a.aleem <[email-masked]<mailto:[email-masked]>> wrote:
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
Bot: أهلا مرة أخرى!
Bot: يرجى إدخال اسمك
Customer: hossam
Bot: مرحبًا ، ماذا تحتاج للمساعدة؟
Customer: طلبات الاسترداد النقدي
Bot: يرجى اختيار موقعك
Customer: الكويت
Bot:
هل قمت بإرجاع طلبك؟ سنقوم بإصدار استرداد نقدي حالما نستلم المنتجات المرجعة ونتحقق منها. ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.

الدفع عبر البطاقة – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.
الدفع عبر PayPal – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.
الدفع عبر كي نت أو نقدًا – ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل.

قمت بإلغاء طلبك؟ ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.

الدفع عبر البطاقة – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.
الدفع عبر PayPal – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.
الدفع عبر كي نت - ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل.

يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات. سيترتب على هذا أيضًا تأخير في عملية الاسترداد النقدي.
لمزيد من التفاصيل يرجى قراءة عملية الإرجاع و سياسة الإرجاع في مركز المساعدة.

Bot: هل تمكنت من حل الاستعلام الخاص بك
Customer: لا
Bot: هل ما زلت تريد التحدث إلى موظف الخدمة؟
Customer: Yes
02:42 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
 مرحبا حسام،معك شفيق كيف يمكنني مساعدتكم؟
02:43 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
مرحبا
02:43 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
لدي طلب من شهر ونصف ولم يتم الاستلام حتى الآن وكلمت خدمه العملاء كثيرااا ولم يتم الاستلام أو إرجاع القيمه إلى الآن
02:45 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
رقم الطلب 8204845829
02:45 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
وبعت شكوى على الاميل ولم يتم الرد
02:46 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
لحظات من فضلك حتى اقوم بالتحقيق
02:46 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
نعتذر عن التاخير الحاصل في تجهيز الطلب للاستلام
02:47 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل
02:47 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
بعتذر منك انا شهر ونص نفس الرساله انا محتاج حل لو تكرمت
02:48 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
نعتذر عن الازعاج سيتم حله في اسرع وقت
02:50 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟
02:50 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
حضرتك كده مفيش جديد
02:50 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
ممكن اعرف سبب المشكله وسبب التأخير ولماذا لم يتم الغاء طلبت إلغاء من ٢٠ يوم
02:52 AM, 10th Nov
hossam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
ولم يتم التسليم أو إلغاء
02:52 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
نحن دعم العملاء وناسف بانه ليس لدينا خيار الا رفع الامر الى الفريق المعني وسنقوم برفعه وسيتم حله في اسرع وقت
02:52 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
لقد حدث خطا تقني لذا حدث التاخير
02:53 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
سيتم تجهيزه للاستلام او الغائه وارجاع المبلغ اليكم
02:53 AM, 10th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
كان من دواعي سروري مساعدتكم.
02:54 AM, 10th Nov
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F404351427895695&data=04%7C01%7Cyouraj.kinhikar%40landmarkgroup.com%7C3b5e22a4fdac4d084be108d885365dbc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405815828210845%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EPYpivYkOSNO04eedAh8kJmVqjER0u3XYyd91J4tixo%3D&reserved=0>

1670313:1125156

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Subject: RE: [#1540503] - inbound call for order 8204845829
From: CP Jahra <[email-masked]>
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Midhun Madhu <[email-masked]>, Youraj Kinhikar <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Wed, 28 Oct 2020 15:15:57 +0000

Dear Team,

With reference to trailing mail, Mention Order has not been received at store.

Please refer attached mail.

Regards

Viren

From: Centrepoint [mailto:[email-masked]]
Sent: Wednesday, October 28, 2020 4:53 PM
To: CP Jahra <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Fwd: [#1540503] - inbound call for order 8204845829

External email sender, please take precaution.

hello,

​

Problem Statement:  Click & Collect Follow Up

​

KINDLY NOTE THE ORDER WAS PLACED ON Sep 26, 2020, but still ready to ship

Order Date: Sep 26, 2020
Order ID: 8204845829
Tracking ID: 820484582930999991

kindly check if the order available in the store ,

​
Regards,
CS Team

   On Thu, 1 Oct at 11:15 AM , Hossam.a.aleem <[email-masked]<mailto:[email-masked]>> wrote:

   Problem Statement:  Click & Collect Follow Up

   Order Date : Sep 26, 2020
   Order ID: 8204845829
   Tracking ID: 820484582930999991

   Assistance Required: CRYSTEL Inbound Team

   Issue Description: Click & Collect Follow Up

   Regards,
   CS Team

   1540503:1125156

Subject: order- 8204845829 not received in store
From: CP Jahra <[email-masked]>
To: ecom cskuwait <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Youraj Kinhikar <[email-masked]>
Date: Mon, 28 Sep 2020 09:58:02 +0000

Dear Sir,

Please find the attached missing container (order number-8204845829) in morning delivey. Its mentioned in the paper but items are not physically available.

Kindly check and revert at the earliest.

Thanks & Regards

Viren

97205914

Store - 21117