Subject: Re: Delayed in order status update // 6216526999
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Tue, 10 Nov 2020 07:19:49 -0700 (MST)

Hi Jessie, 

Kindly update on the below case the order status still not updated. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "M Ataullah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Algaili Ahmed" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 15:46:35 
Subject: RE: Delayed in order status update // 6216526999 

HI [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Still waiting for tech to update us. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, November 4, 2020 1:02 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]> 
Subject: Re: Delayed in order status update // 6216526999 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 29, 2020 12:57:52 PM 
Subject: RE: Delayed in order status update // 6216526999 

Hi Fauzan, 

Escalated to tech REQ0163594 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 6:54 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Delayed in order status update // 6216526999 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6216526999 

Tracking ID: 46171562684 

As per Aramex website the order has returned back to WH on 05 Sep 2020 , Kindly assist us to mark the order as NDR and process refund for customer. 

Regards, 

Fauzan 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 4:02:20 PM 
Subject: Delayed in order status update // 6216526999 

Hi Team, 

Problem Statement: Delayed in order status update 

Order Date : 17-Aug-2020 
Order ID: 6216526999 
Return Tracking ID: 46171562684 
Assistance Required: To be mark as NDR & initiate the refund 

Issue Description: As per Aramex website the order has returned back to WH on 05 Sep 2020, but still status is not changed, so kindly mark is as NDR ASAP. 

Regards 

Ataullah 

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