Subject: the order did not deliver to the customer so she is complaining to get her order by same amount.
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 03:17:53 -0700 (MST)

Hi Team, 

Problem Statement: (order has been no delivered and the offers of the items done) 

Order Date :Oct 26, 2020 
Order ID:6236261937 
Tracking ID: 1670188 
Assistance Required: Need to provide voucher to the customer to get the item by same amount . 

Issue Description: The customer has been applied for the order with wrong contact number but she contact for phone number updation and the team of the delivery contacted her with the updated number , then they did not deliver the order to the customer and the returned it to the WH , AND THE CUSTOMER NOW COMPLAIN because the offers of the items has been finished so the customer requesting to get the order by same amount. 

Kindly do the needful. 

Regards, 
Yahya