Subject: Refund approval
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 03:06:34 -0700 (MST)

Hi Team, 

Subject: Refund approval. 

Order Date : Oct 9, 2020 
Order No: 6231624539 
Tracking No: Z2031033 
Ticket No:1629151 

Description: With reference to the above order, the customer is claiming that the Oder was delivered to someone else. We have contacted Zajil to provide us with a delivery proof. Zajil sent the attached receipt, which contains different name and contact number. 

Assistance Required: Kindly study the case and decide if the customer deserves a refund in this case. 

Regards, 
Yasser