Subject: Refund approval./ 6219162125
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 01:32:06 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Ticket id : 1447611 
Order Date : Aug 27, 2020 
Order ID:6219162125 
Tracking ID :FP08280001210 
Total Price : SAR539.00 
Issue Description : The Customer placed the order on Aug 27, 2020 and it is pending since then, 8/29/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 2 Sep 2020 and since then the issue was escalated to the couturier team for the POD but we got no response from them. 
Customer's history : the customer is with us since 8/27/20 and this is his first order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.