Subject: Re: Return Issue - 9610892340
From: Atmaram Tiwari <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Venkata Burle <[email-masked]>, "[email-masked]" <[email-masked]>, LMG POS <[email-masked]>
Date: Tue, 10 Nov 2020 08:27:03 +0000

HI Imran,

+POS team,

Exchange process has been done in store and return completed in Hybris accordingly therefore request store/POS team to confirm with proof whether it was completed or not.

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<http://www.webteam.com/>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Mohd Imran <[email-masked]>
Date: Tuesday, 10 November 2020 at 12:20 PM
To: Atmaram Tiwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Fauzan Ahmad, Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Subject: FW: Return Issue - 9610892340
Hi Atmaram,

Please help in the below issue.

With reference to the order number: 9610892340

The following RMA is showing processed and the refund seems to be processed in RV: 1000119292 with Voucher code in it. Also, as per the notes in the RMA it says the items were exchanged.

We asked the customer to provide us with more details and he is saying that he went to the store to exchange items but was denied. The store told him that they will arrange return for him and as per him the items were collected from him on Nov 2, 2020. We have asked him to share with us the Aramex receipt or tracking number but please look into the attached screenshot and advise how to go about this refund as the current RMA is already processed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 10, 2020 2:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Issue - 9610892340

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9610892340

The following RMA is showing processed and the refund seems to be processed in RV: 1000119292 with Voucher code in it. Also, as per the notes in the RMA it says the items were exchanged.

We asked the customer to provide us with more details and he is sayoing that he went to the store to exchange items but was denied. The store told him that they will arrange return for him and as per him the items were collected from him on Nov 2, 2020. We have asked him to share with us the Aramex receipt or tracking number but please look into the attached screenshot and advise how to go about this refund as the current RMA is already processed.

Thank you for looking into this.

Regards,
Apoorv
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