Subject: RE: Refund not processed (6222974154)
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 10 Nov 2020 08:25:19 +0000

Hi Apoorv,

Raise it to JIRA with below screenshot.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 10, 2020 3:58 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed (6222974154)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No Action taken on Child ticket: 1620822 in last 14 days.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 4:04:35 AM
Subject: Refund not processed (6222974154)

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 10, 2020
Order ID: 6222974154
Return Tracking ID: 46178041884
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Sep 22, 2020.

But according to the hybris the refund has been not processed for 01 items, So we request you to check under RMA 24147305 how many item has been received in our warehouse.

Regards,
Abhishek Borgaonkar

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