Subject: FW: Return Issue - 9610892340
From: Mohd Imran <[email-masked]>
To: Atmaram Tiwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 10 Nov 2020 08:20:05 +0000

Hi Atmaram,

Please help in the below issue.

With reference to the order number: 9610892340

The following RMA is showing processed and the refund seems to be processed in RV: 1000119292 with Voucher code in it. Also, as per the notes in the RMA it says the items were exchanged.

We asked the customer to provide us with more details and he is saying that he went to the store to exchange items but was denied. The store told him that they will arrange return for him and as per him the items were collected from him on Nov 2, 2020. We have asked him to share with us the Aramex receipt or tracking number but please look into the attached screenshot and advise how to go about this refund as the current RMA is already processed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 10, 2020 2:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Issue - 9610892340

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9610892340

The following RMA is showing processed and the refund seems to be processed in RV: 1000119292 with Voucher code in it. Also, as per the notes in the RMA it says the items were exchanged.

We asked the customer to provide us with more details and he is sayoing that he went to the store to exchange items but was denied. The store told him that they will arrange return for him and as per him the items were collected from him on Nov 2, 2020. We have asked him to share with us the Aramex receipt or tracking number but please look into the attached screenshot and advise how to go about this refund as the current RMA is already processed.

Thank you for looking into this.

Regards,
Apoorv
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