Subject: RE: Return Items Issue / 7400516059
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 10 Nov 2020 08:15:22 +0000

Hi Apoorv,

Good will refund processed.

Please close the case.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 10, 2020 3:44 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Return Items Issue / 7400516059

External email sender, please take precaution.
Hi Team,

Can you please advise on the below case. As per the following Collection Reference: I200247 the items are collected from the customer and we have raised the following child ticket for the same 1585271 to process the RMA:  43426004. As per warehouse response they have not received the returned items.

We escalated to Aramex again to check under which AWB they have delivered to us, as per their response they do not have items with them physically.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 3:52:22 AM
Subject: Return Items Issue / 7400516059

Hi Team,

The return items have been collected under this collection reference I200247 on Sep 20, 2020 by courier team. However, the tracking number shows invalid so we have escalated to the warehouse regarding if they have received the items or not and they replied that they have not received any return items.

We have also escalated to the courier team(Aramex) regarding under which tracking number they have returned the items to the warehouse and they replied that "the shipment is not physically with us".

So we request you please do the needful and help us to resolve the case as soon as possible.

Order ID: 7400516059
Tracking ID: 45443714901
Collection Reference: I200247

RMA: 43426004

Ticket number - 1462248
Child Ticket number - 1585271

We are looking forward to your reply.

Regards
Rehan

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