Subject: Re: Late refund (Cancelled RMA) // 6229336615
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 01:15:11 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 5 November, 2020 11:53:12 
Subject: Late refund (Cancelled RMA) // 6229336615 

Hi Team, 

Ticket- 1644926 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Oct 2, 2020 
Order ID: 6229336615 
RMA: 1000057098 
Tracking ID: 46286587675 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Oct 19, 2020. However, the refund still not processed. 

The name pf the returned item is #161977433 - - Superman Printed Jacket with Long Sleeves and Hood and cost of it is ​SAR 69. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Shivani