Subject: Re: RE: Refund / Returned order / 6223282088
From: Purnima Das <[email-masked]>
To: Pooja Sharma <[email-masked]>, Nirav Dholabhai <[email-masked]>, Sijo Jose <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, Zahir Shaikh <[email-masked]>, FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "seeta.seeta" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "
Date: Tue, 10 Nov 2020 13:31:17 +0530

Hi Zahir,

We are yet to get any confirmation on the Saudipost status. Please confirm
so that if needed we can make changes before WWS.

Thanks,
Purnima Das

On Wed, Nov 4, 2020 at 1:05 PM Purnima Das <[email-masked]>
wrote:

> Hi Zahir/Vishwajeet,
>
> We need confirmation on below status for Saudipost as many orders statuses
> are failing.
>
> Thanks,
> Purnima Das
>
> On Fri, Oct 30, 2020 at 12:44 AM Purnima Das <[email-masked]>
> wrote:
>
>> Hi Zahir,
>>
>> According to the status mapping shared with Fareye, NDR is mapped with
>> EventId '20' and EventName 'returns to original postal office' . Please
>> verify with the 3PL team for the valid status for NDR and confirm us.
>>
>> Thanks,
>> Purnima Das
>>
>> On Sun, Oct 25, 2020 at 11:48 AM Pooja Sharma <
>> [email-masked]> wrote:
>>
>>> Hi @Zahir Shaikh <[email-masked]>/@Vishwajeet Singh
>>> <[email-masked]>,
>>>
>>>
>>>
>>> Can we please check the RTO Initiated mapping for returns for SaudiPost
>>> and escalate  the same to 3PL that agreed mapping should be used to map
>>> returns processes.
>>>
>>>
>>>
>>> *Regards,*
>>>
>>> Pooja Sharma
>>>
>>> Manager IT - Projects
>>>
>>> LMIT Planning
>>>
>>> Landmark Tower, Dubai Marina, Dubai
>>>
>>> Contact Number 04-517-4208
>>>
>>>
>>>
>>> *From:* FarEye Support <[email-masked]>
>>> *Sent:* Friday, October 23, 2020 9:24 AM
>>> *To:* Jessie Caparas <[email-masked]>
>>> *Cc:* [email-masked]; [email-masked]; [email-masked];
>>> Vishwajeet Singh <[email-masked]>; Escalations
>>> Dxbteam <[email-masked]>; seeta.seeta <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]; [email-masked]; Zahir Shaikh <
>>> [email-masked]>; [email-masked]; Purnima
>>> Das <[email-masked]> <[email-masked]>; Jessie
>>> Caparas <[email-masked]>; Shatakshi Pandey <
>>> [email-masked]>; Bhaskar Mandelia <
>>> [email-masked]>; Pooja Sharma <
>>> [email-masked]>
>>> *Subject:* Re: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> *External email sender, please take precaution.*
>>>
>>> Dear Pooja,
>>>
>>>
>>>
>>> As per the previous mail, we have already informed you that Saudi Post
>>> pushed the update status "Return to Origin" for this AWB whereas the status
>>> "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and
>>> hence the status of the same couldn't get updated in FarEye further. So,
>>> please ask the Saudi Post team to send the correct update status for the
>>> shipments as per the current mapping in our system.
>>>
>>>
>>>
>>> Moreover, there is nothing pending from FarEye support end. Hence, ​we
>>> are proceeding with the ticket # 165852 closure. Should you need any
>>> further information, please do not hesitate to contact us on
>>> [email-masked] or +91-70-6595-6595.
>>>
>>>
>>>
>>> After closing the ticket we are collecting feedback on how we performed
>>> in our last engagement so we can provide you an even better experience.
>>>
>>>
>>>
>>> Please provide your valuable feedback.
>>>
>>> ​
>>>
>>> An incident can be reopened only within 48 hours from the time an
>>> Incident is marked as Resolved by simply replying to the Incident. Else,
>>> the incident will be permanently closed. Permanently closed incident cannot
>>> be reopened and customer should create a new Incident, by composing and
>>> sending a new email (not on the previous email trail) to our support email
>>> ID referring to the ID of the old Incident.
>>>
>>>
>>>
>>> You can visit the support ticket on
>>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f%25C2%25A0or&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741448965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dZrbtQCPoJabpsbNr0c9RzKup70IcFWhQuENJrq6KcI%3D&reserved=0>
>>> please log in to the FarEye Support portal on
>>> https://fareye.freshdesk.com to check the details.
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> Arpana Raj | Technical Engineer
>>>
>>>
>>>
>>> *FarEye - Enabling Digital Logistics
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741448965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S%2BNXqk8MsocSfkMZZjj9AZZx9pRxBaQcNnLkazPXInA%3D&reserved=0>
>>> | **Call: **+91 70-6595-6595*
>>>
>>>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2Fsignature%2Fsignature.html&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741458958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Bv59Om1mgZ0LL8cyycSsR6EsSIw8RPQTeY1ME%2F0SOjk%3D&reserved=0>
>>>
>>>
>>>
>>>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741458958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6nl372bE8ov3ELiTSfwObuKvarj5XS62g3C6f01nImI%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741468962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WQ4qWj0DCl2glCemx4oHgOiTapwUDhh8%2BGWhh675peo%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741468962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QwpDPLOEtSq0e0MhSZzEuhlqL%2FQOxlABvJZlL2Cyya0%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741468962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2cbw8ZOonpeqF0H1AjQ9n6o9KkLJ%2BdC%2BaazgeoDQGVM%3D&reserved=0>
>>>
>>> Disclaimer: This message is confidential and is intended for the
>>> addressee, and may also be privileged. Any unauthorized disclosure,
>>> copying, distribution or use of this message is strictly prohibited, and if
>>> done, will result in strict legal action. This message is not guaranteed to
>>> be complete or error-free. No liability is assumed for any errors and/or
>>> omissions in the contents of the message.
>>>
>>> On Thu, 22 Oct at 1:54 PM , Pooja Sharma <[email-masked]>
>>> wrote:
>>>
>>> Hi Purnima/Ayush,
>>>
>>>
>>>
>>> Request you to note the below point and do the needful.
>>>
>>>
>>>
>>> *Regards,*
>>>
>>> Pooja Sharma
>>>
>>> Manager IT - Projects
>>>
>>> LMIT Planning
>>>
>>> Landmark Tower, Dubai Marina, Dubai
>>>
>>> Contact Number 04-517-4208
>>>
>>>
>>>
>>> From: Shatakshi Pandey <[email-masked]>
>>> *Sent:* Thursday, October 22, 2020 11:59 AM
>>> *To:* Jessie Caparas <[email-masked]>; Ahmed A. Saleh
>>> <[email-masked]>; FarEye Support <[email-masked]>; Bhaskar
>>> Mandelia <[email-masked]>; Pooja Sharma <
>>> [email-masked]>
>>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>>> Zahir Shaikh <[email-masked]>;
>>> [email-masked]; Purnima Das <[email-masked]> <
>>> [email-masked]>
>>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> ++ @Pooja Sharma <[email-masked]>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Jessie Caparas <[email-masked]>
>>> *Sent:* Thursday, October 22, 2020 11:47 AM
>>> *To:* Ahmed A. Saleh <[email-masked]>; FarEye Support <
>>> [email-masked]>; Shatakshi Pandey <
>>> [email-masked]>; Bhaskar Mandelia <
>>> [email-masked]>
>>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>>> Zahir Shaikh <[email-masked]>;
>>> [email-masked]; Purnima Das <[email-masked]> <
>>> [email-masked]>
>>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>> *Importance:* High
>>>
>>>
>>>
>>> @Shatakshi Pandey <[email-masked]> @Bhaskar Mandelia
>>> <[email-masked]>
>>>
>>>
>>>
>>>
>>>
>>> For your help on the below reply from Saudi Post please.
>>>
>>>
>>>
>>> Thank you and Kind Regards,
>>>
>>> Jessie Caparas
>>>
>>> Email: [email-masked]
>>>
>>> T: +97145172087
>>>
>>>
>>>
>>> *From:* Ahmed A. Saleh <[email-masked]>
>>> *Sent:* Thursday, October 22, 2020 11:30 AM
>>> *To:* Jessie Caparas <[email-masked]>; FarEye Support
>>> <[email-masked]>
>>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>>> Zahir Shaikh <[email-masked]>;
>>> [email-masked]; Purnima Das <[email-masked]> <
>>> [email-masked]>
>>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> *External email sender, please take precaution.*
>>>
>>> Dear Jessie,
>>>
>>>
>>>
>>> Both events has been sent and the correct return to origin is event_code
>>> 317, if it is not mapped in your system so please map it
>>>
>>>
>>>
>>> body
>>>
>>> CreationDate
>>>
>>> IsSent
>>>
>>> {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد
>>> الى المكتب","EventDescription_En":"Return to
>>> Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20
>>> ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2}
>>>
>>> 2020-09-22 13:01:18.683
>>>
>>> 1
>>>
>>> {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد
>>> الى المصدر","EventDescription_En":"Return to
>>> Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317
>>> ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}
>>>
>>> 2020-09-22 13:01:18.683
>>>
>>> 1
>>>
>>>
>>>
>>>
>>>
>>> *Ahmed Amin Saleh*
>>>
>>> Software Engineer
>>>
>>> Mob. +966565795983
>>>
>>> Land Line: 011289 8757
>>>
>>> Ext. 18757
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741478950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GBlBTYuL%2BPbLFieqRoftNbTvpfhfI0UuoIdJbxY7EF8%3D&reserved=0>
>>>
>>>
>>>
>>> *From:* Jessie Caparas [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* Thursday, October 22, 2020 7:33 AM
>>> *To:* FarEye Support <[email-masked]>; Ahmed A. Saleh <
>>> [email-masked]>
>>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>>> Zahir Shaikh <[email-masked]>;
>>> [email-masked]; Purnima Das <[email-masked]> <
>>> [email-masked]>
>>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>> *Importance:* High
>>>
>>>
>>>
>>> @Ahmed A. Saleh <[email-masked]>
>>>
>>>
>>>
>>> For your help on the below as advised by Fareye team please.
>>>
>>>
>>>
>>> Thank you and Kind Regards,
>>>
>>> Jessie Caparas
>>>
>>> Email: [email-masked]
>>>
>>> T: +97145172087
>>>
>>>
>>>
>>> *From:* FarEye Support <[email-masked]>
>>> *Sent:* Wednesday, October 21, 2020 2:34 AM
>>> *To:* Jessie Caparas <[email-masked]>
>>> *Cc:* [email-masked]; [email-masked]; Vishwajeet Singh <
>>> [email-masked]>; Escalations Dxbteam <
>>> [email-masked]>; seeta.seeta <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]; Jessie Caparas <
>>> [email-masked]>; [email-masked]; Zahir Shaikh <
>>> [email-masked]>; [email-masked]; Purnima
>>> Das <[email-masked]> <[email-masked]>
>>> *Subject:* Re: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> *External email sender, please take precaution.*
>>>
>>> ​++Zahir/Vishwajeet,
>>>
>>>
>>>
>>>
>>>
>>> You can visit the support ticket on
>>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741478950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gEpSrppbYs4ya3Ikx6FrSqznWX5H6jB6fPa3uO9KDZA%3D&reserved=0> or
>>> please log in to the FarEye Support portal on
>>> https://fareye.freshdesk.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741488946%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6tMkx7NKrjzBQxPnuF4Fp5WlOxV5se%2FMfHWr4J3UtLg%3D&reserved=0> to
>>> check the details.
>>>
>>>
>>>
>>>
>>>
>>> Unfeigned Regards,
>>>
>>>
>>>
>>> Ankit Mahajan
>>>
>>> Sr. Technical Engineer
>>>
>>> Contact #:- +91 70-6595-6595
>>>
>>>
>>>
>>>
>>>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741498940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AsLmSs1djiqHPUK0ecvvuajnNZbIM5Siia%2FYj240dRw%3D&reserved=0>
>>>
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>>>
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>>>
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>>>
>>>
>>> Disclaimer: This message is confidential and is intended for the
>>> addressee, and may also be privileged. Any unauthorized disclosure,
>>> copying, distribution or use of this message is strictly prohibited, and if
>>> done, will result in strict legal action. This message is not guaranteed to
>>> be complete or error free. No liability is assumed for any errors and/or
>>> omissions in the contents of the message.
>>>
>>> On Sun, 18 Oct at 10:49 PM , Jessie Caparas <
>>> [email-masked]> wrote:
>>>
>>> @saad i. binshuwayyi <[email-masked]>
>>>
>>>
>>>
>>> As advised by Fareye please do the below:
>>>
>>>
>>>
>>> We would like to inform you that Saudi Post pushed the update status "*Return
>>> to Origin" *for this AWB whereas the status *"RETURNS TO ORIGINAL
>>> POSTAL OFFICE" *is mapped in our system for RTO and hence the status of
>>> the same couldn't get updated in FarEye further. So, please ask Saudi Post
>>> team to send the correct update status for the shipments as per the current
>>> mapping in our system.
>>>
>>>
>>>
>>>
>>>
>>> You can visit the support ticket on
>>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741518926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EZp9LzetXd3mkPdgI1uL%2FwgjCATp5S8LqBzjDyuAdQM%3D&reserved=0> or
>>> please log in to the FarEye Support portal on
>>> https://fareye.freshdesk.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741518926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TOmVZ4%2Bv5FgmqZyxClrCvHNpTvFunARnyZxSoXEbgsU%3D&reserved=0> to
>>> check the details.
>>>
>>> *Thanks, *
>>>
>>> *Shailesh Bisht, *
>>>
>>> *Technical Engineer *
>>>
>>>
>>>
>>>
>>>
>>> Thank you and Kind Regards,
>>>
>>> Jessie Caparas
>>>
>>> Email: [email-masked]
>>>
>>> T: +97145172087
>>>
>>>
>>>
>>> From: saad i. binshuwayyi <[email-masked]>
>>> *Sent:* Sunday, October 18, 2020 2:01 PM
>>> *To:* Belal A. Bakheet <[email-masked]>; Jessie Caparas <
>>> [email-masked]>; FarEye Support <[email-masked]>;
>>> abdulaziz s. al-hadi <[email-masked]>
>>> *Cc:* Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]
>>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> *External email sender, please take precaution.*
>>>
>>> Hi all
>>>
>>>
>>>
>>> Returned to the source
>>>
>>>
>>>
>>> Regards,
>>>
>>> Saad
>>>
>>>
>>>
>>> *From**:* Belal A. Bakheet <[email-masked]>
>>> *Sent**:* Sunday, October 18, 2020 9:25 AM
>>> *To**:* Jessie Caparas‏ <[email-masked]>; FarEye
>>> Support‏ <[email-masked]>; abdulaziz s. al-hadi‏ <
>>> [email-masked]>; saad i. binshuwayyi‏ <[email-masked]>
>>> *Cc**:* Vishwajeet Singh‏ <[email-masked]>; Escalations
>>> Dxbteam‏ <[email-masked]>; seeta.seeta‏ <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]
>>> *Subject**:* RE: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> @saad
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *بلال علي بخيت*
>>>
>>> مدير مبيعات تنفيذي للشركات
>>>
>>> مبيعات الشركات
>>>
>>>
>>>
>>> *Belal A. Bakhit*
>>>
>>> Director of Corporate Sales Manager
>>>
>>> Corporate Sales
>>>
>>>
>>>
>>> *M.* +966 59 944 0011 | *T.* +966 11 289 7760
>>>
>>> *E.* [email-masked] <[email-masked]>* | *P.* www.sp.com.sa
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741528917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RAyoTd83F8FZN8G%2Buka%2FXaJBWzlIe1KoPFlFOCdszz8%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741528917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FKwDw2HB102XE7Rz%2FT%2BLlMCMkdiTGHBoUEyxABST9B4%3D&reserved=0>
>>>
>>> @saudipost | 92 000 57 00
>>>
>>>
>>>  Save
>>> a tree. Don’t hit print
>>>
>>>
>>>
>>>
>>>
>>> *From:* Jessie Caparas <[email-masked]>
>>> *Sent:* Sunday, October 18, 2020 8:18 AM
>>> *To:* FarEye Support <[email-masked]>; Belal A. Bakheet <
>>> [email-masked]>; abdulaziz s. al-hadi <[email-masked]>
>>> *Cc:* Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]
>>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>> *Importance:* High
>>>
>>>
>>>
>>> Please do the needful as advised by Fareye team.
>>>
>>>
>>>
>>> Tracking ID CRDSAL0065591220
>>>
>>>
>>>
>>> @Belal A. Bakheet <[email-masked]> @abdulaziz s. al-hadi
>>> <[email-masked]>
>>>
>>>
>>>
>>> Thank you and Kind Regards,
>>>
>>> Jessie Caparas
>>>
>>> Email: [email-masked]
>>>
>>> T: +97145172087
>>>
>>>
>>>
>>> *From:* FarEye Support <[email-masked]>
>>> *Sent:* Saturday, October 17, 2020 8:05 PM
>>> *To:* Jessie Caparas <[email-masked]>
>>> *Cc:* Vishwajeet Singh <[email-masked]>;
>>> Escalations Dxbteam <[email-masked]>;
>>> seeta.seeta <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked];
>>> [email-masked]
>>> *Subject:* Re: RE: Refund / Returned order / 6223282088
>>>
>>>
>>>
>>> *External email sender, please take precaution.*
>>>
>>> Dear Jessie,
>>>
>>>
>>>
>>> We would like to inform you that Saudi Post pushed the update status "*Return
>>> to Origin" *for this AWB whereas the status *"RETURNS TO ORIGINAL
>>> POSTAL OFFICE" *is mapped in our system for RTO and hence the status of
>>> the same couldn't get updated in FarEye further. So, please ask Saudi Post
>>> team to send the correct update status for the shipments as per the current
>>> mapping in our system.
>>>
>>>
>>>
>>>
>>>
>>> You can visit the support ticket on
>>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741538917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CpV4ZkQfpkaSJw6zmWZqUJJeoDF4sg7XmPTCqxwwiuU%3D&reserved=0> or
>>> please log in to the FarEye Support portal on
>>> https://fareye.freshdesk.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741548911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Om5KnAPgvKPvX0zVVHSEB3x2KW5FfzfVQipqklZS5Vo%3D&reserved=0> to
>>> check the details.
>>>
>>> *Thanks, *
>>>
>>> *Shailesh Bisht, *
>>>
>>> *Technical Engineer *
>>>
>>>
>>>
>>> *FarEye- Enabling Digital Logistics
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741548911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f9U%2FRutED1DWQPOFK%2BM8PSAqM9mHPEINaswUt5mx%2Fz8%3D&reserved=0>*
>>>
>>> *Call: **+91 70-6595-6595*
>>>
>>>
>>>
>>> *7+ Mentions*
>>>
>>> **
>>>
>>> *Digital Disruptor*
>>>
>>> **
>>>
>>> *Recognized*
>>>
>>> Chicago   |   London   |   Dubai   |   Singapore   |   India
>>>
>>>
>>>
>>>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741558908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AZMXenN2dVMMZe%2F3%2BWfKKq%2B%2BoYilux1244qGDiX%2FCKY%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741558908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=34zXUhTx5nMFB1NWenx9uKzgkep9JCIj6WoygDpwSaM%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741568900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VeCwfaTCBP0W4%2F9IsfI8n2wUDwPl%2FbgCXBnBMw9CsKs%3D&reserved=0>
>>>
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741568900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GiuOF4GtOdB%2FnndI8E%2B3EqnpeXZFSSfAia8Nce3j1d4%3D&reserved=0>
>>>
>>>
>>>
>>>
>>>
>>> Disclaimer: This message is confidential and is intended for the
>>> addressee, and may also be privileged. Any unauthorized disclosure,
>>> copying, distribution or use of this message is strictly prohibited, and if
>>> done, will result in strict legal action. This message is not guaranteed to
>>> be complete or error-free. No liability is assumed for any errors and/or
>>> omissions in the contents of the message.
>>>
>>> 165852:211857
>>>
>>> This e-mail message (which includes attachment/s thereto, if any, and
>>> the information therein), is legally privileged, proprietary, strictly
>>> confidential and exempt from disclosure, which is not waived or lost by
>>> mis-transmission or error. If you are not the original intended recipient
>>> of this message, it may be unlawful and illegal for you to read, print,
>>> retain, copy, disseminate, disclose or otherwise use this message, or take
>>> any action in reliance on it, and the same is prohibited and forbidden. If
>>> you have received this email in error, please notify the sender immediately
>>> by return reply and delete the message from your system without printing or
>>> making a copy. Neither the sender nor we are liable for any loss or damage
>>> as a result of this message, or for any delay, interception, corruption,
>>> virus, error, omission, improper or incomplete transmission thereof.
>>> www.landmarkgroup.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741578896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0d%2BD6bddFFEgJ8uxHjRvFEtu2TLmPMDdVbIo0%2BXLqWA%3D&reserved=0>
>>>
>>>
>>> ------------------------------
>>>
>>>
>>> Disclaimer:
>>> This email has been sent from Saudi Post Organization. The information
>>> in this email is considered to be confidential. It is solely intended for
>>> the person(s) named above.
>>> If you are not an intended recipient, please notify the sender and
>>> delete this email from your system.
>>>
>>> This e-mail message (which includes attachment/s thereto, if any, and
>>> the information therein), is legally privileged, proprietary, strictly
>>> confidential and exempt from disclosure, which is not waived or lost by
>>> mis-transmission or error. If you are not the original intended recipient
>>> of this message, it may be unlawful and illegal for you to read, print,
>>> retain, copy, disseminate, disclose or otherwise use this message, or take
>>> any action in reliance on it, and the same is prohibited and forbidden. If
>>> you have received this email in error, please notify the sender immediately
>>> by return reply and delete the message from your system without printing or
>>> making a copy. Neither the sender nor we are liable for any loss or damage
>>> as a result of this message, or for any delay, interception, corruption,
>>> virus, error, omission, improper or incomplete transmission thereof.
>>> www.landmarkgroup.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741578896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0d%2BD6bddFFEgJ8uxHjRvFEtu2TLmPMDdVbIo0%2BXLqWA%3D&reserved=0>
>>>
>>> 165852:211857
>>>
>>> This e-mail message (which includes attachment/s thereto, if any, and
>>> the information therein), is legally privileged, proprietary, strictly
>>> confidential and exempt from disclosure, which is not waived or lost by
>>> mis-transmission or error. If you are not the original intended recipient
>>> of this message, it may be unlawful and illegal for you to read, print,
>>> retain, copy, disseminate, disclose or otherwise use this message, or take
>>> any action in reliance on it, and the same is prohibited and forbidden. If
>>> you have received this email in error, please notify the sender immediately
>>> by return reply and delete the message from your system without printing or
>>> making a copy. Neither the sender nor we are liable for any loss or damage
>>> as a result of this message, or for any delay, interception, corruption,
>>> virus, error, omission, improper or incomplete transmission thereof.
>>> www.landmarkgroup.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741588889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66sxg9WMMc7YRHyYkOfFCRTmANP%2F2qBw1xPP%2Bvh4HCs%3D&reserved=0>
>>>
>>> This e-mail message (which includes attachment/s thereto, if any, and
>>> the information therein), is legally privileged, proprietary, strictly
>>> confidential and exempt from disclosure, which is not waived or lost by
>>> mis-transmission or error. If you are not the original intended recipient
>>> of this message, it may be unlawful and illegal for you to read, print,
>>> retain, copy, disseminate, disclose or otherwise use this message, or take
>>> any action in reliance on it, and the same is prohibited and forbidden. If
>>> you have received this email in error, please notify the sender immediately
>>> by return reply and delete the message from your system without printing or
>>> making a copy. Neither the sender nor we are liable for any loss or damage
>>> as a result of this message, or for any delay, interception, corruption,
>>> virus, error, omission, improper or incomplete transmission thereof.
>>> www.landmarkgroup.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741588889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66sxg9WMMc7YRHyYkOfFCRTmANP%2F2qBw1xPP%2Bvh4HCs%3D&reserved=0>
>>>
>>> 165852:211857
>>> This e-mail message (which includes attachment/s thereto, if any, and
>>> the information therein), is legally privileged, proprietary, strictly
>>> confidential and exempt from disclosure, which is not waived or lost by
>>> mis-transmission or error. If you are not the original intended recipient
>>> of this message, it may be unlawful and illegal for you to read, print,
>>> retain, copy, disseminate, disclose or otherwise use this message, or take
>>> any action in reliance on it, and the same is prohibited and forbidden. If
>>> you have received this email in error, please notify the sender immediately
>>> by return reply and delete the message from your system without printing or
>>> making a copy. Neither the sender nor we are liable for any loss or damage
>>> as a result of this message, or for any delay, interception, corruption,
>>> virus, error, omission, improper or incomplete transmission thereof.
>>> www.landmarkgroup.com
>>>
>>