Subject: Late Refund Order ID 6222202254
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 00:58:13 -0700 (MST)

Hi Team, 

Ticket - 1641674 

Problem Statement: Late Refund 

Order Date: Sep 7, 2020 
Order ID: 6222202254 
RMA: 24146614 
Tracking ID: 46178240080 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned the item but in the hybris the return status is showing submitted to the warehouse. 

As per the tracking we can see that the item has been returned to our warehouse on Sep 21, 2020. However, the refund is still not processed. I've already raised a child ticket (#1646161) 6 days ago but still no response from them. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan