Subject: Re: Manual bank transfer // 6210520349
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 9 Nov 2020 22:00:49 -0700 (MST)

Hi team, 
any update? 

From: "Mohammed Athar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Arjun Thapa" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "M Ataullah" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Ammar Asif" <[email-masked]> 
Sent: Thursday, 5 November, 2020 02:49:18 
Subject: RE: Manual bank transfer // 6210520349 

HI Fauzan, 

The refund is under process & will be completed at the earliest. 

Thanks & Regards, 

Athar Mohammed, 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, November 4, 2020 5:06 PM 
To: Mohd Imran <[email-masked]>; Mohammed Athar <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Arjun Thapa <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ammar Asif <[email-masked]> 
Subject: Re: Manual bank transfer // 6210520349 
Importance: High 

External email sender, please take precaution. 

Hi Athar, 

Any update on below case. Customer is chaing us for the refund. 

Regards, 

Fauzan 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Arjun Thapa" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 8:01:46 PM 
Subject: Re: Manual bank transfer // 6210520349 

Hi Athar, 

PFB correct bank details 

Hi team, 

here is the bank detail provided by the customer 

Account holder name: Tariq Fathy Hashem 

Bank's name: Al-Ahly 

Branch name: Houta Bani Tamim 

Account number: 70953495000104 

Complete IBAN: SA9010000070953495000104 
Account type: Current 

Regards 
Shakeeb 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Arjun Thapa" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 6:41:29 PM 
Subject: RE: Manual bank transfer // 6210520349 

Hi Imran, 

Please provide the customer complete IBAN it will be of 24 alpha numeric digits & also please create a ticket in hybris. 

Thanks & Regards, 

Athar Mohammed, 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 10:13 AM 
To: Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Manual bank transfer // 6210520349 

Hi Arjun, 

Please process below refund. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 9:26 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Manual bank transfer // 6210520349 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in below Bank Transfer: 

Account holder name: Tariq Fathy Hashem 

Bank's name: Al-Ahly 

Branch name: Houta Bani Tamim 

Account number: 90100000 

IBAN Number: 70953495000104 

Account type: Current 

Thank you for your help! 

Regards, 

Apoorv 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 21 October, 2020 18:59:52 
Subject: Fwd: Manual bank transfer // 6210520349 

Hi Team, 

Please escalate it to the concern team. 

Regards 

Ataullah 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 6:55:42 PM 
Subject: Manual bank transfer // 6210520349 

Hi Team, 

Problem Statement: bank transfer 

Order Date : Jul 21, 2020 
Order ID: 6210520349 
Tracking ID: 46067955883 

Jira link; [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-114070&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7Ce0b4c177fca041ee704008d880cad3d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637400955928354401%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ipiKYG%2FFytcaWFdBOwCZcWiNg37mLG9OCVGC05n744A%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-114070 ] 

Assistance Required: Need to process bank transfer 

kindly note that the My Credit Amount 219.5 SAR has been removed from his My Credit Account and updated his bank details on the Hybris, so kindly process the manual refund ASAP. 

PFA 

Best Regards 

Syed Ataullah 

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