Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 04:36:36 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Mon, 9 Nov at  5:17 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Pls change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, November 9, 2020 2:16 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked];
 [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please provide feedback over the previous mail. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

   

 
 Thanks, 

 
 
 Namita Arora, Technical Engineer | FarEye 

 

Contact :- +91 7065956595

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Sun, 8 Nov at 11:55 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 
​Greetings!

 

  

 
 
 After the confirmation from @vishwajeet we will proceed further to make the required changes. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
  Thanks and Regards,

 

  

 

  Aseem Mathews

 

 
 Technical Engineer | FarEye

 

 
 Call: +91 70-6595-6595|| www.getfareye.com

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 8 Nov at 11:39 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please initiate RTO. 

 

 

 
 13/10/2020        12:50 

 

 

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Saturday, November 7, 2020 2:02 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team, 
 
Please assist regarding the following. 
 
Regards 
Shakeeb

 

 

 

 

 

 
From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, October 23, 2020 3:24:04 PM 
Subject: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

 

 

 

 

 
 
Hi Team,

 

 

 

 
 
Problem statement - As per the tracking status it is Return to origin however order status is still not updated as not delivered

 

 

 

 
 
Case id - 1562042

 

 

Order Number: 6227309211

 

 

Order Created: 9/25/2020

 

 

AWB - CRDSAL0073002420

 

 

 

 
 
Assistance: Mark the order as not delivered and process the refund for the same.

 

 

 

 
 
Regards,

 

 

Manish

 

 

 

 

 
 
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www.landmarkgroup.com 

 

 

 
 
172679:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com