Subject: Re: refund request
From: Apoorv Joshi <[email-masked]>
To: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 9 Nov 2020 18:09:05 -0700 (MST)

Hi Ahmed, 

Please ask customer to share the Bank statement and the transaction ID. Once they have shared, please reply to this email along with them. 

Regards, 
Apoorv 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, November 10, 2020 6:17:41 AM 
Subject: refund request 

Hi Team, 

Ticket:1659792 
Problem Statement: on validation 
Order Date :Nov 8, 2020 
Order ID:6240180516 

The customer said that she tried to order some items and tried to pay somehow she could't and the order on validation and the amount deducted and never back to her account again , kindly take look of this case and refund to custoemr. 

regards 
Ahmed