Subject: Re: Order is not visible / 6444273755
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 9 Nov 2020 17:49:26 -0700 (MST)

Hi Team, 

No update on this case, so we request you please do the needful and help us to close this as soon as possible. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 06:20:59 
Subject: Order is not visible / 6444273755 

Hi Team, 

The customer is chasing us for his refund and claim that he did not received his amount so we have tried to check the order details on Hybris but it shows nothing. 
However, customer chase us before 1 or 4 months ago so agents were able to see the order details, we have also attached the refund follow on screenshot, when agents were able to see the order details. 

We have also raised Jira bu they informed us regarding the Sadad transacion. 

So we request you please do the needul because we are not getting any details on hybris with this order number. 

Order number - 6444273755 
My Ticket number - 1613252 

Other Agent's Ticket number - 1187584 and 1233083 

We are looking forward to your reply. 

Regards 
Rehan