Subject: Order Status Issue - 6225574196, 6226833579, 6227445050
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 16:54:37 -0700 (MST)

Hi Team, 

Customer has confirmed receiving the following order numbers: 6225574196, 6226833579, 6227445050 

However, as per hybris all of these orders are marked as NDR and has been processed as NDR already. Customer wants to return items in all of these orders and is unable to as the status is already updated to NDR. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, November 10, 2020 3:20:18 AM 
Subject: Orders recieved and marked as NDR 

Hi team, 
With reference to order no 6225574196 / 6226833579 / 6227445050 
the customer claims that he has recieved all the three order and he want to return some items in all the three orders .However,All the three order marked as NDR . 
Kindly check and advice us ASAP 

Warm Regard, 
Ezzaldeen