Subject: Re: Collection Delay - 6222790855
From: Apoorv Joshi <[email-masked]>
To: ALL RUH OPS Landmark <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shatakshi Pandey <[email-masked]>, k nayan <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, AbdelKaderS <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Pooja Sharma <[email-masked]>
Date: Mon, 9 Nov 2020 16:23:34 -0700 (MST)

Hi Team, 

The new AWB is 46378220416, please arrange collection on priority and check the customer's complaint regarding the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "ALL RUH OPS Landmark" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "k nayan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "AbdelKaderS" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Pooja Sharma" <[email-masked]> 
Sent: Thursday, October 29, 2020 1:54:34 PM 
Subject: RE: Collection Delay - 6222790855 

Dear, 

It is cancelled because customer has nothing to return. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, October 29, 2020 11:05 AM 
To: Apoorv Joshi <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Shatakshi Pandey <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; AbdelKader Salameh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Pooja Sharma <[email-masked]> 
Subject: RE: Collection Delay - 6222790855 
Importance: High 

[ mailto:[email-masked] | @ALL RUH OPS Landmark ] is this cancelled? 

FYI [ mailto:[email-masked] | 
@Shatakshi Pandey ] [ mailto:[email-masked] | 
@K Nayan ] 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 29, 2020 11:40 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; AbdelKaderS < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6222790855 

External email sender, please take precaution. 

Hi Jessie, 

The collection was cancelled again for 46287861056 after providing all the address and contact details to Aramex. 

Please assist on this as the customer is chasing for this return for a very long time and has already threatened for MOC. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] >, "Pooja Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 24 October, 2020 12:54:59 
Subject: RE: Collection Delay - 6222790855 

[ mailto:[email-masked] | @ALL RUH OPS Landmark ] 

Please ensure collection for return tracking 46287861056 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 23, 2020 8:30 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; AbdelKaderS < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6222790855 

External email sender, please take precaution. 

Hi Team, 

Please assist in arranging collection on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] >, "Pooja Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 October, 2020 20:03:41 
Subject: Re: Collection Delay - 6222790855 

Hi Jessie/Akshay, 

Please ignore previous email and apologies for the same. 

Aramex is asking for the reference again, we have provided them al the customer details as well. This is a MOC threat case. Please assist in closing this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] >, "Pooja Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 October, 2020 20:02:51 
Subject: Re: Collection Delay - 6222790855 

Hi Akshay/Jessie, 

Aramex is asking for the reference again, we have provided them al the customer details as well. This is a MOS threat case. Please assist in closing this. 

Thank you for your help! 

Regards, 

Apoorv 

From: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 October, 2020 14:50:58 
Subject: RE: Collection Delay - 6222790855 

Dear, 

Please provide collection reference and make sure to amend complete address. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8553a70dd11441d9d0d08d87be1592f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637395555084805792%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TncjCYC9nCb%2BnG%2Bx%2Fpv%2F%2FBZ3lL736YoH%2FnkPhZdLpKA%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8553a70dd11441d9d0d08d87be1592f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637395555084815783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gdJO9nZ%2FtBiLv3dYABJRsi3%2FZQTK7TUGsqwlVPPJrHI%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8553a70dd11441d9d0d08d87be1592f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637395555084815783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XYIHV5je9gANd9EvCgBphkHFjagm9OEvAv3lCgyCjCs%3D&reserved=0 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 18, 2020 12:18 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; AbdelKader Salameh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Collection Delay - 6222790855 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @ALL RUH OPS Landmark ] [ mailto:[email-masked] | 
@AbdelKaderS ] Please confirm if the collection has been arranged. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 10:14 AM 
To: ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; AbdelKaderS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6222790855 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

AWB: 46287861056 

Kindly arrange collection with customer on priority, following are the customer details and the collection reference was not assigned to the same so request you to please assisgn one from your end. Customer is waiting for collection since Septemeber and everytime the collection is getting cancelled. Also attaching customer's complaint, they are threatening for MOC if the collection is not made by Sunday: 

Rashida Irfan 

+966594231907 

villa 3 mutanabi street near lulu express east dammam commercial center 

An Nawras, Dammam 

Saudi Arabia (SA) 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 16 October, 2020 01:20:39 
Subject: RE: Collection Delay - 6222790855 

Hi Apoorv, 

Recreate the RMA to create a new pick up and then email address to ensure collection. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 15, 2020 10:54 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdelKaderS < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6222790855 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, this is pending since September. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 October, 2020 21:55:14 
Subject: Re: Collection Delay - 6222790855 

Hi team, 

Please assist in arranging the collection for this. Customer is very upset as the collection has not been done since a month and multiple times the address of the customer as well as the contact number has been shared with the courier. No response from Aramex either. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 7:07:33 PM 
Subject: Collection Delay - 6222790855 

Hi Team, 

AWB: 46285252355 

Kindly advise on this tracking as the collection has not been done yet for this. Customer details are as follows: 

Rashida Irfan 

+966594231907 

villa 3 mutanabi street near lulu express east dammam commercial center 

An Nawras, Dammam 
Saudi Arabia (SA) 

Appreciate your assistance. 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8553a70dd11441d9d0d08d87be1592f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637395555084825779%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KZsVQV5N4xhpvPT0g47Q%2Bpc45UB0I29ADMT9NVF0YDk%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8553a70dd11441d9d0d08d87be1592f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637395555084835773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MLKo5C1EJWtj7QWcFLAA%2Fet5Vf6SEr%2FqqZIUClSgKVE%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8553a70dd11441d9d0d08d87be1592f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637395555084835773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MLKo5C1EJWtj7QWcFLAA%2Fet5Vf6SEr%2FqqZIUClSgKVE%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]