Subject: KNET Refund Issue - 8202639517
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>, anju john <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 9 Nov 2020 14:22:56 -0700 (MST)

Hi Team, 

With reference to the order number: 8202639517 
KNET Ticket ID: 03631025 

As per the KNET Ticket ID a refund for an amount of KWD 6.020 has been successfully processed to the customer however, customer has contacted us again today and is mentioning that the refund has not been transferred to their account. Please find attached the Bank Statement customer has shared and please advise if you can share with us a proof of refund or refund reference number which we can share with the customer. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv