Subject: RE: Refund issue/ 8398156837
From: Mohammad Shababe Quamar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Harish Thakor <[email-masked]>, Asjad Hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Mon, 9 Nov 2020 15:05:41 +0000

Hi @Mustafa Chakki<mailto:[email-masked]>

As discussed, process the rest 3 KWD into customer’s KNET and close this on priority.

Please make sure, whatever amount showing in MC’s wallet and its blocked, which need to transfer the same into customer’s account.

Please lets me know any doubt any question regarding this, feel free contact with me.

Thanks,
Shababe Quamar

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 9, 2020 11:53 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: RE: Refund issue/ 8398156837
Importance: High

@Mohammad Shababe Quamar<mailto:[email-masked]> can you please check with Kuwait team why such tickets in Hybris are still not actioned?

Agents are continuously sending email follow up’s.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 12:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue/ 8398156837

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No response since Oct 30, 2020

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 2:06:18 PM
Subject: Re: Refund issue/ 8398156837

Hi Team,

Please assist in closing the below case. As per the refund under KNET Ticket: 03594023 only KWD 100 has been refunded to customer while My Credits of KWD 103 was cancelled.

Please refund the remaining KWD 3 to the KNET Account on priority basis.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 October, 2020 12:19:15
Subject: Refund issue/ 8398156837

Hi team,

with reference to order number: 8398156837
Ticket number: 1495251

The customer paid KWD100 through  knet account and KWD3 from his my credit account  for the order that was cancelled later but all amount (KWD103) was refunded in his my credit acount then knet ticket was created for  initiating the refund the amount in his bank account but only KWD 100 was refunded in his account.
kindly check and advise.

Regards,
​Asjad.

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