Subject: Re: Refund Followup! // 9602450339 // 1604626
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 04:35:22 -0700 (MST)

Hi Team, 

Case is pending for a long time. Kindly look into this and update us. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 26 October, 2020 13:09:08 
Subject: Refund Followup! // 9602450339 // 1604626 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 10, 2020 

Order ID: 9602450339 
Return Tracking ID: 46037985173 
Assistance Required: Need refund to customer 
RMA: 1000004509 

Issue Description: Customer raised a return request for 4 item and customer is claiming that he handed over all the 4 items to the courier team. 

As per the hybris, only 1 item has been returned and refund processed. 

Items: 
162072557 - - Juniors Crochet Embroidered Shorts, 
162047595 - - Juniors Printed Long Sleeves Top with Full Length Jog Pants (Refunded) 
161751637 - - Eligo Printed Top with Round Neck and Long Sleeves 
161311065 - - Eligo Solid Pants with Pockets and Notched Hems 

Child ticket: 1608373 has been created, however refund hasn't been processed 

Kindly check whether the remaining items have been returned and refund the customer 

Regards, 
Nitesh