Subject: RE: Refund not processed(9601708304)
From: Eugene Ocoy <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 10:11:13 +0000

Hi All,

Order prcessed done.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Shatakshi Pandey <[email-masked]>
Sent: Monday, November 09, 2020 12:17 PM
To: Jessie Caparas <[email-masked]>; Eugene Ocoy <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund not processed(9601708304)

This order is present in Sahla under below AWB :

Thanks,
Shatakshi

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 12:11 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed(9601708304)
Importance: High

@Shatakshi Pandey<mailto:[email-masked]>

Kindly help.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 11:27 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed(9601708304)

Hi Jessie,

This Awb # 46037721354 we have physically but not present in sahla, hence were not able to receive.

Kindly advise

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 09, 2020 11:23 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed(9601708304)
Importance: High

@Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

Can we please action the below child ticket?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 9:50 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed(9601708304)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 10:53:37 PM
Subject: Re: Refund not processed(9601708304)

Hi Team,

Parent Ticket: 1624553
Child Ticket: 1626440

Problem Statement: Refund Not Processed
Order Date : Sep 06, 2020
Order ID: 9601708304
Return Tracking ID: 46037721354
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Sep 21, 2020.

But according to the hybris the refund has been not processed for the items, So we request you to check under RMA 1000001968 how many item has been received in our warehouse.

Raised via child ticket but no response and child is closed.

Regards,
Abhishek Borgaonkar

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