Subject: Re: RE: NDR refund // 6223351889 // 1482492
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 09 Nov 2020 09:34:48 +0000

Hi @[email-masked],      Request you to share an update as per the previous email.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 8 Nov at 11:22 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @[email-masked] 

 

 For your help on the below please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 7, 2020 3:52 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; [email-masked];
 [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: NDR refund // 6223351889 // 1482492 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 7 Nov at 10:58 AM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Jessie, 

 

   

 
 Thanks for contacting FarEye!   
We would like to inform you that we have received your concern regarding status required to be update, we are working on it & we will update you very soon. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 7 Nov at 10:36 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please initiate RTO for this order. 

 

 

 
 22/09/2020        14:23 

 

 

 

 

 

 

 
 @Vishwajeet
 Singh 

 
 
 For your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Friday, November 6, 2020 1:34 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: NDR refund // 6223351889 // 1482492

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team, 
 
Please ssist regarding the following case. 
 
Regards 
Shakeeb

 

 

 

 

 

 
From:
"Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, October 22, 2020 12:24:46 PM 
Subject: NDR refund // 6223351889 // 1482492

 

 

 

 

 
 
Hi Team,

 

 

 

 
 
With reference to order #6223351889

 

 

Order Date:  Sep 11, 2020

 

 

Tracking ID: CRDSAL0065537420

 

 

 

 
 
The order has been returned to WH (RTO) on 22 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly mark the order as
 NDR and process the refund.

 

 

 

 
 
Thank you for your help.

 

 

 

 
 
Regards.

 

 

Nitesh

 

 

 

 

 
 
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