Subject: RE: Refund to be process(6223607530 and 6223290700)
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shatakshi Pandey <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 07:37:00 +0000

@Shatakshi Pandey<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Please action the below child ticket.

We see the return has been delivered but not yet scanned.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 8, 2020 9:55 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund to be process(6223607530 and 6223290700)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case, no response on child ticket: #1566375. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 10:36:13 PM
Subject: Re: Refund to be process(6223607530 and 6223290700)

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 12, 2020 and Sep 11, 2020
Order ID: 6223607530 and 6223290700
Return Tracking ID: 46131671143 and 46131625691
Assistance Required: Need Urgent refund

Issue Description: With reference to order number 6223607530. Customer raised a return request for 01 item and as per customer she handed over all 01 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 27, 2020. But according to the hybris the refund has been not processed for 01 items, So we request you to check under RMA 1000005268 how many item has been received in our warehouse.

With reference to order number 6223290700. Customer raised a return request for 03 item and as per customer she handed over all 03 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 29, 2020. But according to the hybris the refund has been not processed for 03 items, So we request you to check under RMA 1000004987 how many item has been received in our warehouse.

Regards,
Abhishek Borgaonkar

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