Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 00:14:25 -0700 (MST)

Not received any update 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 28, 2020 9:50:30 PM 
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514 

Any update on it? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 23, 2020 8:41:19 PM 
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514 

Please assist us to close the below case. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 19, 2020 9:37:46 PM 
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514 

The issue still not resolved. 

From: "Seeta Seeta" <[email-masked]> 
To: "olm kuwait" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Thursday, 15 October, 2020 11:24:42 
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514 

Hi Team, 

There is not any update on the below concern as the customer asking for a refund. Please assist us to close this case since it is pending from September. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "olm kuwait" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Sunday, 11 October, 2020 18:16:16 
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514 

Hi Team, 

With reference to the order number 8200759514, the order was placed on 9/1/2020 and till now the order status is shipped under tracking number FP09010001589 on Hybris. 

We have already escalated the case to the warehouse and they have infomed us that the shipment has been dispatchec from the warehouse on 02/09/20. Now the customer is asking us to cancel the order and initiate a refund. 

Kindly assist us in this case ion priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, October 11, 2020 4:46:20 PM 
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514 

Please assist us to close this case as the customer is asking his refund for the below order now. Please ntoe that we have already update it to the online spreadsheet for cancellation. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 2, 2020 11:38:10 AM 
Subject: Late delivery: Case id - 1463992, Order Number: 8200759514 

Hi Team, 

Please note that as per the warehouse the order has been shipped on 2/9/2020 however as per the courier team the order includes WWD item and had not received the shipment. 

We request you to please look into the issue and do the needful on a priority. 

Problem statement - Late delivery 

Case id - 1463992 
Order Number: 8200759514 
Order Created: 9/1/2020 
AWB - FP09010001589 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish