Subject: Re: Amount Deduction / [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Sun, 8 Nov 2020 18:38:56 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Transaction ID: 025240004307, KWD 9.80 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 9, 2020 5:30:24 AM 
Subject: Re: Amount Deduction / [email-masked] 

Hi Team, 

The case is pending with us since 2 month, we have also mentioned in Kuwait Finance Tracker sheet but still the amount has not initiate so please do the needful to resolve this case. 

Customer is chasing us again and again. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 15:03:36 
Subject: Amount Deduction / [email-masked] 

Hi Team, 

The customer tried to place the order but the amount was deducted and the order has not placed successfully, we've checked with his email i.d but did not found any order related with this amount. 
The customer also shares with us his bank statement so we request you please do the needful and help us to close this case. 

EMAIL ID - [email-masked] 
Amount - KWD 9.800 

Ticket number - 1465183 

We are looking forward to your reply. 

Regards 
Rehan